Community : Popular Threads - GuitarPort Online Subscriptions / Online Store Orders

I have 2 accounts with software licenses and registered gear in both

support@line6.com — Fri, 06 Nov 2009 23:10:18 GMT

...how can I merge them into one?

Second owner guitar port online registration?

support@line6.com — Tue, 17 Nov 2009 04:15:00 GMT

Well i have put this on a few times and have been unavailable once i was contacted so i am gonna try it again. i have a guitar port that i was given and the original owner is not available to reset the serial number. Please someone set up a support ticket for me so i can finally get my name on this thing and update my programs. thanks

Guitar Port Online for Two Devices

support@line6.com — Tue, 17 Nov 2009 21:44:25 GMT

I had one device on my account and guitar port online worked well. I bought a new device and registered it but I don't seem to be able to add a second device and have two devices on my guitar port online subscription. Is this a limitation?

Guitarport Online

support@line6.com — Tue, 17 Nov 2009 12:21:34 GMT

Hello,

Recently I've bought the Line 6 Guitarport RiffTracker. Now that I've installed the necessary software I decided to activate the tryout version of Guitarport Online. When I actually startup GearBox and click on GuitarPort online it gives me an error (for more details, check the attachment). When I check my account the evaluation is activated and running, but not on a piece of equipment (for more details, check the attachment). Now when I actually select Add Hardware Device and select the GuitarPort it gives me the following error:

There was a problem (Error 799)
The hardware device you selected is already associated with a service.

So I was wondering what I was actually doing wrong here.

Yours sincerely,

Jeroen Slooven

Cannot activate GPO Trial subscription...TonePort DI-S is registered correctly

support@line6.com — Fri, 03 Apr 2009 21:30:15 GMT

Hi,

I have recently registered the TonePort DI-S USB device by following the instructions on the Line 6 website. When I open GearBox and press the "GuitarPort Online" button, I can never connect to the site. All I see is "Connecting to GuitarPort Online...". So, I am unable to activate my GPO via this method. The information on my GPO Account Summary page shows that I do not have any activated hardware and includes a link to a page that describes how to open GearBox software and use the online button which is the catch 22 for me. Can someone help me get the subscription activated so I can download the items in my queue?

I can provide you any information you might need so please let me know what my next steps should be.

Thanks,

Bill Craun

Guitarport lessons - can't navigate

support@line6.com — Wed, 18 Nov 2009 05:06:54 GMT

Hi -- I got a trial subscription for guitarport..

I'm trying to get to the blues lessons and I click on "click here" from the main page, which takes me to "Learning" and I click on "Blues" and "Intermediate"...after that when I click on any lesson, it just comes right back into the same page.

Frustrating !!

Anybody got the same problem ?

-- Von

Confirmation e-mail

support@line6.com — Thu, 05 Nov 2009 16:13:29 GMT

Hi,

I placed an order of the collector classics model pack for the PODXT Live, but didn't receive the e-mail that I was supposed to get after purchasing it.

I looked in spam folder also,not there.

Order Id - 165083

Please send confirmation.

Thanks,

Ron Miller

Guitarport Subscription not activated

support@line6.com — Fri, 20 Nov 2009 03:23:13 GMT

I renewed my Online guitar port subscription. Finally want to use it. But when I try guitar port I get an error my account is not activated?

Subscription renewal won't activate

support@line6.com — Thu, 12 Nov 2009 19:28:13 GMT

They say the 3rd time is the charm, I just figured out how to flag this as a question. Header and other two attempts say it all.. I also upgraded to Win 7, in case that is causing a problem. Don't expect that it is. Please help soon, I've been waiting for 3 or 4 days. Getting frustrated, Jack

GuitarPort registered to someone else

support@line6.com — Thu, 05 Nov 2009 21:04:15 GMT

I purchased a used GuitarPort on eBay, but it is currently registered to someone else.

The eBay seller was a pawn shop and they are trying to contact the previous owner, but might not be successful (it's been a week without success).

I'm in a bind - I can return the item, but will lose return shipping (which is expensive these days) for something that does work.

Can you help?

Here's the link to the eBay auction

<http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200396072691&ssPageName=ADME:X:RTQ:US:1123>

Line 6 GuitarPort Computer Interface w/ USB CordItem Id:200396072691End time:Oct-25-09 18:30:59 PDT

I paid with PayPal and there was no official receipt in from the seller.

Thanks!

Ron

Delaying activation date for Guitarport subscription

support@line6.com — Mon, 16 Nov 2009 14:43:21 GMT

I recently bought the bundle offer for guitarport. My Cycle Date is 2009-11-23.

For certain unavoidable reasons I will not be in a position to use my subscription before 1st january 2010. How do I delay the activation of my paid subscription period by a month?

Thanks,

Vivek

80007106

support@line6.com — Wed, 11 Nov 2009 00:56:24 GMT

my subscription is current but i i receive an error message 80007106 and cannot load files from guitar port.

My account shows as active on web, but Gearbox says account inactvive

support@line6.com — Sun, 15 Nov 2009 19:39:35 GMT

if i go to my account online through the browser, my account shows as active. however, gearbox (for my guitar port) says the account is inactive and won't let me download or play tracks. 80007106 Subscription no longer active.

This seems to happen periodlically. Since i don't have a lot of time to play. The inability to use the service when I DO have the time available renders the device and subscrption useless and frustrating...

Please help!

registration

support@line6.com — Thu, 19 Nov 2009 16:47:04 GMT

Dear Sir/Madam,

I would like to regiser my purchased guitarport (Through German online webshop www.musik-schmidt.de

but the systems tells me it was already registered? The serial is 00119189. I would like to register to subscribe to guitarport online?

How do I proceed? Invoice attached

Fred Peters

Spoorstraat 8a

5931PT Tegelen

Netherlands

GearBox GPO Bundle Device Activation

support@line6.com — Sun, 04 Oct 2009 17:41:49 GMT

Hello, I bought the guitar port bundle, I'm using Line 6's Monkey and I can't get gearbox to activate my device.

It takes me to:

https://line6.com/account/gpo/deviceactivate.html?esn=1431581

But I get an Internal Server Error message.

Thanks.

GPO Renewal Without My Consent - cancelled and still no refund

support@line6.com — Wed, 18 Nov 2009 17:24:50 GMT

Hi,

I can't believe there is no way to just email support. I have to post this in a forum?

In any case, I see that you charged my credit card $79.99 for what I am assuming is a renewal of my GPO subscription. This was without my consent and my online account states that you have no credit card on file for me?? The next day (10/31/09) I cancelled my subscription online. Almost 3 weeks later and there is still no refund. When can I expect this?

Activation Issues Guitarport/Vista

support@line6.com — Wed, 04 Nov 2009 00:52:05 GMT

Second try--I guess I didn't mark this as a question the first time...

Have just received Guitarport--it will not install on Vista Home Premium 64-bit. The install CD stops after I OK the licensing agreement. I have searched forums for solution with no luck. I have tried to run in as Administrator and in compatibility mode. I have downloaded the latest Line 6 Monkey version 1.31 and the latest drivers for Guitarport. I have registered it online. I have done everything I can think of but it still will not install. I know others have had this issue, so there must be a solution but I haven't seen it yet. What am I missing? I'd rather not pay that money for a cute red plastic box and a useless CD...

BTW, I tried it on my laptop running XP and the installation begins properly. Problem is, I don't want it on laptop (crummy sound). So this is apparently a Vista problem, but it seems someone would have figured out a solution by now.

All Line 6 Monkey and Gearbox software is up-to-date.

Tapp1300

Having Trouble Getting into my Account

support@line6.com — Thu, 05 Nov 2009 20:36:27 GMT

Hi,

I can't remember the details of my line 6 account (Just created this account to get in touch).

The password recovery recognises my email but I’m not receiving the details.

Any help would be greatly appreciated

Thanks

When will it be fixed ?

support@line6.com — Thu, 29 Oct 2009 15:08:04 GMT

MAC OSX 10.4.1

Guitar 2 tab will not load. This problem has been going on for a long time. Many people have questioned it. The only response has been "we have logged a bug". Even brand new tracks have the problem, along with alot of old ones. I love the product, but I feel like I'm only getting half the service being paid for. It's disappointing. I see a new track. Get excited to learn it. Load it. It doesn't work ? (same thing with some older tracks).

Please reset my account (again) it shows not active, regards, KingmanB

support@line6.com — Fri, 06 Nov 2009 14:49:53 GMT

Please reset my account (again) it shows not active, regards, KingmanB

this is a real pain

Please cancel my guitar port online subscription and refund my automatic renewal fee's

support@line6.com — Sat, 14 Nov 2009 21:23:27 GMT

Hi, I have no way of canceling the automatic renewal and do not want Guitar Port Online. Please cancel my account and issue me a refund for the 79.99 so I don't have to dispute the charge with my credit card company.

Thank you.

Configuring Line 6 Toneport Gx to work with Reason 4.0

support@line6.com — Thu, 05 Nov 2009 23:10:52 GMT

Hello,

Sorry if this is a basic or stupid question but I have already spent considerable time trawling through user guides and forums and have hit a dead end.

I have Toneport GX and am using Reason 4.0 as a recording software.

When I use Reason 4.0. with my MIDI device (Axiom 61) everything works fine, e.g. I upload synth tracks, etc, export them as audio files.

However, I also have a guitar and would like to use guitar tracks in these synth songs. How do I get Toneport GX's guitar sounds to be recorded onto my Reason 4.0 tracks?

Sorry if my terminology is incorrect here.

The audio output from the Toneport device comes out of the audio jack into external speakers, yet reason comes through the internal sound card or computer inbuilt speakers, so I dont know if that is good or bad. Is there a way to have the Toneport GX audio come out of the computer sound card with Reason. I have already gone to preferences, keyboards and control surfaces in Reason to upload my Axiom keyboard successfully but when i tried to do the same with Toneport, I seemed to hit a dead end.

Thanks for your help, any advice or insight would be most appreciated. Let me know if any further details are needed but just imagine that i am your bog standard, new user, I am not trying to do anything particularly special, just get the two things to work together.

Thanks,

Andrew

Bass POD XT Live expansion order

support@line6.com — Thu, 19 Nov 2009 23:47:55 GMT

How long fromt the tme I place my order for the bass pod expansion update till monkie sees the update?

-Steve

GPO Annual Sub

support@line6.com — Thu, 29 Oct 2009 11:26:08 GMT

Hi, I recently looked at my credit card bill and found i had been billed for a year of GPO the only thing i remember i bought the plug in and GPO deal you had last year and for some reason you have automatically billed me for another year which i didnt want, Please could you look at this and possibly refund my money as times are hard at the moment

Cheers

Gavin

Payment method for purchasing "metal shop"

support@line6.com — Thu, 05 Nov 2009 18:38:57 GMT

I would like to purchase online the "metal shop" expansion but one thing is not very clear for me...is the payment possible only by CREDIT cards? No debit cards allowed? No paypal? No bank transfer?

If it's only by credit cards it's a huge disadvantage for people in countries where this type of payment is not so popular...

Guitar port registration

support@line6.com — Fri, 06 Nov 2009 00:17:52 GMT

I was given a guitar port by a fellow musician but have no contact information to get them to cancel the device so i can register for it myself. It would seem that i need a support ticket to get this taken care of. Please anyone who can help let me know how to obtain one.

Thanks

-Chris-

order cancellation

support@line6.com — Sun, 08 Nov 2009 17:30:39 GMT

I bought guitar port bundle offer subscription. Its order no is 165339, which I want to cancel...how do I do that?

failed to set up track engine with file

support@line6.com — Mon, 16 Mar 2009 00:00:53 GMT

what is this and why does it prevent me from opening any of the tracks I have on my hard disk? HELP!!!!

Guitar Port Online

support@line6.com — Sun, 08 Nov 2009 21:09:13 GMT

I have a guitar port 2.0 and I can't install the Software that came with it on Windows 7.

I WANT TO CANCEL MY ACCOUNT Why cant I do it online?

support@line6.com — Tue, 10 Nov 2009 02:35:17 GMT

Why do you make it such a run around thing to cancel my GPO subscription?

There is no way to do it online? I am going to call my credit card and have them stop any further payments.

This is the only way I see to stop the billing. I no longer want or use any of the available features you have to offer as I no longer own any line 6 products.

Any way someone could contact me JRLODADE@cox.net

Cancelled my Guitarport online subscription but still being charged

support@line6.com — Sun, 01 Nov 2009 07:10:01 GMT

Hi, I called your customer service and cancelled my guitarport online subscription on October 12. But my credit card was charged on October 13. Can you please give me a refund on that and make sure that I will not be charged again? Thanks.

??? Why wont my online service reactivate???

support@line6.com — Wed, 11 Nov 2009 19:24:52 GMT

Hi,

I've been waiting days for my service to begin again. My status shows current, but I get the error message anyway. Please help

GUITARPORT is playing in mono?

support@line6.com — Sun, 08 Nov 2009 16:56:49 GMT

I can't seem to get it to play back through my headphones in stereo. Balance controls are balanced but everything (track/guitar) is playing through my left speaker. I'm using a mac computer.

thanks for any advice/tips

Online Purchasing

support@line6.com — Tue, 28 Apr 2009 01:13:27 GMT

I really would like to know if the products available at the online store can be delievered to other countries such as Brazil (I`m brazilian).

I`m asking because I`m thinking of buying some tonecore pedals, by the way they look like great pedals as I heard around the web.

So, help me please....

Brazil rocks

Guitarport and Pocket POD

support@line6.com — Thu, 09 Jul 2009 15:28:03 GMT

Are Guitarport and PocketPod compattible?

Thanks

David

Can't order in the online store

support@line6.com — Sat, 31 Oct 2009 15:23:42 GMT

I tried ordering the tripple pack from the promotional email and it doesn't work. I get through the process and hit "Submit order" and this is the error I get:

There was a problem:

( Error: 10500)

Please double check everything and try again. If you need more help, go to our support page

The link to the support page is also broken.

Here is the link I followed from the email: http://line6.com/mailer/click/f18b3d394cc795a3/?url=http%3A%2F%2Fline6.com%2Fstore%2Foffer%2Foctoberdownload2

Since I tried ordering on October 31st (the last day of the sale), I'm hoping that I can still take advantage of this offer after today since I couldn't do it today.

-Anthony Triolo

Credit Card Expired Can't Access GPO.

support@line6.com — Fri, 08 May 2009 23:02:25 GMT

My credit card expired and now I cannot access guitarport online. I updated my credit card info, but when I plug in my guitarport and open up gearbox I get the page that says "Get Started Now" I click on the link and basically it doesn't recgonize my guitarport and wants me to register device. The problem is that when I try to register (and yes, I'm a register user) it says that the serial number for my device is already being used. Well yeah, it's my frickin' account and serial number! Help please!

Cancellation of Subscription and Refund

support@line6.com — Mon, 26 Oct 2009 19:57:01 GMT

Please check my account to see that the subscription I had to GPO has been cancelled.

You have billed me for this annual subscription early and I have received no notifications via email about the impending renewal. It was not until I checked my statement today that I saw the transaction and have acted immediately to resolve this.

I do not wish to continue my GPO subscription and ask that you refund the amount to my credit card that you have billed.

How do I change my subscription to someone else?

support@line6.com — Sun, 01 Nov 2009 12:15:20 GMT

I didn't use my Guitar Port and someone else has it now. My account is already canceled with Line 6. How does the new owner activate the unit online? He tried and was told it was registered to someone else. According to my account screen, I have no devices active. Thanks.

My subscription is paid up, but i get the "subscription not active" error.

support@line6.com — Sun, 28 Jun 2009 23:18:09 GMT

using pod xt live. have newest monkey.

Subscription query

support@line6.com — Sat, 21 Nov 2009 16:21:45 GMT

Hi guys,

I've had a GPO subscription now for a couple of years but I've noticed that this month (November) my monthly direct debit charge has suddenly increased by $4.00, so I was just wondering what this was for.

Cheers,

Dave Town

guitarport installation

support@line6.com — Tue, 17 Nov 2009 11:54:04 GMT

Greetings,

I'm having problem installing my GuitarPort on my laptop. I have the 2.5 version and my operating system is Win Vista Bus.

What should I do?

Please advise. I would highly appreciate your help on this matter.

Thank you

Raymond Merheb

raymonx@hotmail.com

NEW SW does not work

support@line6.com — Thu, 13 Aug 2009 18:57:08 GMT

Hi,

I have new MacBook Pro 13" 2,53GHz (4GB) with all newest Mac SW and All Newest Line6 SW with Tone Port GX. GearBox looks to run like heavy usage of processor even that I but buffer size in what ever position. It sound ok in 3rd smallest size and bigger. Then I logged in to GuitarPort Online load song there and try to play, but it says that can not play because my subcription is too old... even that I was in there at the same time... Please fix your latest SW ASAP!!!

BR,

Sami

PS: I have used GuitarPort Online successfully more than 1 year, and sad to see it now so broken...

Unable to Connect to GuitarPort Online via GearBox

support@line6.com — Sat, 04 Apr 2009 19:27:17 GMT

Hello! I just received my TonePort DI-S and part of the 3-month trial, and I've installed all of the most up-to-date versions of the software (GearBox, drivers, Line 6 Monkey, Pod Farm). The unit works great, and the effects and amp models work perfectly. The only part that does not work is GuitarPort Online through GearBox.

I've tried connecting to other USB ports on the computer--no luck.

I've reinstalled the drivers and the applicatons--no luck.

I'm using an Apple PowerMac G5 (Dual 2.0) and my computer is behind a router. It looks like some other folks on this board have had their hardware activated remotely--is it possible for someone at Line6 to do that for me? I'm really looking forward to trialing this service, but so far I'm unable to. Please let me know. Thanks!

-Jeff Bixler

Auto renew surprise

support@line6.com — Sat, 21 Nov 2009 21:47:15 GMT

Greetings,

I just received my credit card statement and see I auto renewed Guitar port for $79.99. Please cancel this subsriction as it is not used and I was not aware you would auto bill me. Consider being more professional and send an email 30 days before auto billing someone in the future.

Seeing "Requested object was not found." error

support@line6.com — Fri, 17 Jul 2009 04:44:54 GMT

Hi Line6,

I'm seeing the same problem as a lot of other people. I just activated my 3 month bundle subscription this afternoon, and was able to download a song without any problems (only tried one). I just tried downloading another song and a lesson (it's now 11:30 pm) and all I get the dreaded "Requested object was not found."

I can open and play the track that I downloaded earlier. I just can't get anything new. Please help!

Thanks,

-Ray

PS - I'm running the latest downloaded software versions on XP. Not sure if it matters, but I installed POD Farm (the app, not the plugin) this evening as well.

I've rebooted. For the hell of it, I've even tried doing a "refresh" from Line 6 Monkey activation (as suggested on another thread).

Message was edited by: rayp

NOVEMBER OFFER

support@line6.com — Sat, 21 Nov 2009 22:24:38 GMT

Hello im interested but in a deal like the previous 2PACK deal i only want the FX junkie and metal shop packs, any offer like that coming again soon? I really dont want the bass and collectors classics expansions

Guitarport online will only open the get started page

support@line6.com — Thu, 29 Oct 2009 14:40:30 GMT

I am trying to access guitarport online to download tones and track but when I open gearbox it will only go to the getting started page , when I click get started it takes me to my account page which is current but it says my device is unverified

Problem. Unable to download or preview tracks

support@line6.com — Thu, 14 May 2009 00:53:42 GMT

Hi Support

I registered my UX1 earlier and have now signed to Guitarport online. The problem I have is that any tracks I try to preview show the download countdown which goes down to idle then nothing happens at all. When I click load on a track and select where I am going to download the track to, I get an error message saying " A requested transfer has failed. Download from Guitarport Online: (name of track) Requested object was not found "

This happens with any track I try to load but tones seem ok. I have tried a different USB socket on the computer and have also tried with all other USB devices removed. The GPO subscription is showing as Eval on my account and all Gearbox software is up to date.

I am on a cable connection with no router in place and have tried with all firewalls, pop-up blockers and anti-virus software etc disabled. The computer is running Windows XP and runs the Tone Port great apart from this one issue.

Any help would be appreciated

online lessons

support@line6.com — Sat, 24 Oct 2009 20:53:50 GMT

hi can I use the online lessons with pod xt? I used to use the guitar port (which i still have)

How do I cancel my subscription?

support@line6.com — Wed, 11 Nov 2009 01:36:25 GMT

Hi -

I signed up for your trial offer and, although it's a really cool service, I find I'm not able to spend enough time with it to justify the monthly charge. So I would like to cancel before November 20, 2009 when you begin charging me.

I tried to change the service from my account page and kept getting error 829 and a message saying there is a problem. Please help me cancel my subscription.

Thank you,

Seth Bartlett

Account No. 70238

User ID 487871

seth@fidalgo,net

(360) 941-1925

FREE 30 DAY TRIAL

support@line6.com — Tue, 03 Nov 2009 19:33:39 GMT

HOW DO I SIGN UP FOR GUITAR PORT ONLINE 30 DAY FREE TRIAL, WITHOUT HAVING TO GIVE MY CREDIT CARD DETAILS

Cant play downloads..Subscription no longer active?????

support@line6.com — Sun, 08 Nov 2009 15:13:22 GMT

I have just signed up for my 30 day trial and so far it has been totaly worthless to me. I cant play or see anything I download because I am being told that my subscription is no longer active.

Date created November 6 2009..whats up??

backing tracks

support@line6.com — Tue, 20 Oct 2009 19:07:38 GMT

I cant get my backing tracks to play it comes out really distorted

Canceling My Guitarport Online subscription

support@line6.com — Thu, 08 Oct 2009 09:39:24 GMT

I would like to cancel my guitarport online subscription. I clicked on the Cancel My Subscription button, but it directed me to a phone number to call. the number listed, (818) 575-3600 is a vacant number, and therefore I cannot complete my cancellation. Please cancel my guitarport online subscription.

pod farm download failed

support@line6.com — Fri, 04 Sep 2009 06:05:40 GMT

HI,

I just registered here to download the free pod farm.

I went to the download page, said "generate", and it asked me a serial or some ilok info. I had not registered my ilok key at this time, so I went to the pace site to register the ilok key. I downloaded the ilok client software to register my key, which I ran, and it rebooted my mac. When I rebooted the mac, the line 6 page closed as the shutdown forced safari to shut down. When I returned to the line 6 download page, it said I had exceeded my download limit of one, even tho I in fact downloaded nothing at all.

I wonder if you might be able to sort this out? I'd like to run the pod farm software. I have owned a line 6 pod for years, and I also own the green delay pedal.

Thanks very much

dougblackley@gmail.com

load problems

support@line6.com — Wed, 28 Oct 2009 00:38:32 GMT

I am unable to load guitar port soft ware from disc. I when on line and loaded the Vista version but I am unable to find guitar port on my computer. Please help

Bruce

Metal Shop Pack .. podux2 and pod xtlive .. same time ?

support@line6.com — Sat, 24 Oct 2009 12:32:53 GMT

hi. i have pod ux2 and pod xt live and i want to buy metal shop pack but i want to use the pack with both my line6s . if i buy it can i use or need to buy two times ?

Toneport Silver Bundled - Unverified Device Issue

support@line6.com — Wed, 29 Apr 2009 23:57:46 GMT

My toneport continues to show up as an unverified device after exhausting all the troubleshooting steps I could.

When I open GPO in Gearbox, it shows a page saying I have to activate the device. When I click the link there it takes me to the product registration page, but it already shows my toneport as being registered.

I've doublechecked the serial several times, both letting it autofill from Line-6 Monkey and entering it manually.

I've restarted my computer, disabled firewalls and antivirus software, removed and readded the device to the GPO device page, reinstalled the drivers, and activated the GPO purchase in L6 Monkey using 'refresh' as the product code.

The other functions of the device work fine.

Original guitarport firmware question

support@line6.com — Mon, 19 Oct 2009 22:33:28 GMT

I have an orginal guitar port and have decided after many years to give guitar port online a go again and I've bought a 1 year subscription plus the mod pack that gives the guitar port all the POD cabs and effects.

Gearbox says my port needs firmware upgrade but monkey doesn't give me the option. Plus when I try to upgrade additional options it goes right to the end and then "error"s.

Is my guitar port so old that it doesn't have an upgradeable firmware?

Thanks,

Steve

I am unable to access GuitarPort Online.

support@line6.com — Tue, 04 Aug 2009 21:45:13 GMT

I am unable to access GuitarPort Online. Get 80007106 error. My subscription is active.

Gearbox and Guitarport online connection

support@line6.com — Wed, 21 Oct 2009 03:16:41 GMT

my guitarport online account says my equiptment is not verified. my serial # is correct. all my stuff like gearbox and my addons work but in gearbox it wont connect but to the startup page for guitarport online. please help as i think i am going to subscribe to this on a fulltime basis but not till i try it out with the free month trial..thank you

I have a GuitarPort but Line Monkey only lets me enter as PODxt

support@line6.com — Sat, 09 May 2009 17:29:03 GMT

Everytime I try to check for updates it only gives me the PODxt as device which I don't have . I have A GuitarPort with Gearbox & Podfarm . What should I do to fix this ? Thanks for any help you can give ...

Guitar Port for Vista 64bit

support@line6.com — Fri, 16 Oct 2009 02:05:47 GMT

I am trying to install my guitarport on my new laptop, which is running on Vista 64. It says I can't install it - is there anything I can do? Please contact me directly at jengle2183@gmail.com... thx... John Engle

GuitarPort Software

support@line6.com — Wed, 09 Sep 2009 14:58:17 GMT

I got a new laptop and I can't find my GuitarPort CD. Can I down load the software to install GuitarPort on my new laptop?

Problem. Unable to download or preview tracks

support@line6.com — Thu, 16 Jul 2009 04:03:08 GMT

Hi,

There is an ongoing thread which doesn't seem to be getting any attention from Line 6 regarding the inability to consistently download content from the site.

http://line6.com/community/message/49892#49892

Could you please look at this thread and provide some response, it would be nice to get some level of customer service in return for the subscriptions I am paying.

Thanks

David

Can't download tracks? Account is current!

support@line6.com — Thu, 29 Oct 2009 01:17:25 GMT

Why can't I download tracks? My account is current.

Adding a new device to my subscription

support@line6.com — Thu, 30 Apr 2009 03:21:00 GMT

Hello.

So Line6 hooked me with the TonePort DI-S, which I've been using for a few weeks, including downloading tracks, tones, and lessons. I've been so impressed I just added the POD X3 Live for live gigging. Of course, one of the first things I tried to do was to load my downloaded tracks, tones, and lessons for use with the X3 Live, but I get an error message:

Cannot load track file: <blah blah>

Reason: (Code 80007106) Subscription no longer active.

Plugging the TonePort DI back it, it seems I can load the tracks etc., as before. Further, I'm sure my subscription is up to date.

Anyone have an idea what's happening? Can I use multiple Line6 devices on the same subscription? Can I load the same tracks/tones/lessons onto either device?

Thanks in advance...

Free Pod Farm activation takes everything away!

support@line6.com — Sat, 12 Sep 2009 17:59:25 GMT

I tried to activate the free pod farm download and not only did it not activate it de activated all my previous line 6 purchases. Any suggestions?

Tone Changes are Delayed and Not in Sync with Track

support@line6.com — Sat, 13 Jun 2009 08:34:40 GMT

I have a Variax 700 and an X3 Live. I love them both. My latest toy is a GuitarPort XT and a subscription to GuitarPort Online. I simply cannot say enough good things about GuitarPort as a tool for practice and fun.

Anyway, I have been experiencing one irritating problem. When playing against a track downloaded from GuitarPort Online and saved to my hard drive, the programmed tone changes seem to be delayed by about 3/4 of a second to a full second. For what it's worth, this is happening in Rush's "Spirit of the Radio". Usually, the first chord of a new section is still processed under the tone from the preceding section.

I am having no other problems (i.e., no popping or stuttering). I turn off my wireless card during playback and close any unnecessary applications. I have tried to fix the issue by adjusting the hardware and driver setting in GearBox (buffer size) and by adjusting the playback audio settings in GearBox. No joy...

Full Disclosure: I am fully aware that the problem could be on my end, 'cause I'm doing some things that I'm not supposed to be doing - like using an Acer Netbook with an Atom processor and 1GB of ram (supplemented with a 4GB super fast SD card used as a "ReadyBoost" system enhancer), on which I have loaded Windows 7 RC. Yes, I know that Line 6 is not officially supporting Windows 7 yet - and that may be my problem. But is that the source of the problem, or is it something else? Has anyone else experienced this "tone change" delay? Would I have better luck using my X3 Live as the dongle instead of the GuitarPort XT (though that would sort of defeat the whole convenience thing)?

Please help me find a solution. I really think this "tone change" delay is the only thing standing in the way of me actually becoming Alex Lifeson...

BTW - to anyone that's interested, I have had no problem with any of Line 6's drivers (GearBox, Monkey, GuitarPort, etc.) in Windows 7. I have set applications to run in Vista SP2 compatibility mode.

Problem with specific track

support@line6.com — Thu, 03 Sep 2009 14:05:05 GMT

Dear Line6 support,

I have downloaded the track "Freedom" by Robben Ford from GuitarPort Online (User ID 263571). But there seem to be problems with the tablature of that song! As soon as I come to the "Solo" part of the song I get the message "Error Communicating With Server". I tried it multiple times also with restarts in between and it's always the same error at the same part of the song. Hope you can help me!

Thanks in advance and best regards,

Markus Pfeffer

I want to return the Triple Pack

support@line6.com — Thu, 22 Oct 2009 15:26:07 GMT

Please que my Triple Pack for return. A lot more needs to be included or the price reduced to make me buy this again.

Can't access Online Library using Line 6 Edit

support@line6.com — Mon, 07 Sep 2009 20:35:39 GMT

Hello,

I have a PowerBook G4 running OSX 10.4.11 and Line 6 Edit 3.00 build 96.

I can't access the online library anymore. This happened after I installed and start using Gearbox.

Gearbox works fine but doesn't offer the same functionalities to search the online library for tones.

Any help would be welcome.

Many thanks,

Robert

CHIPSET ERRROR

support@line6.com — Fri, 17 Jul 2009 16:54:25 GMT

---- I LOVE GP ----I JUST WISH -I.T WOULD WORK FOR ME WHITHOUT ALL THE ERRORS!!!!!!! I'VD TRIED EVERTHING //// I GET CHISET EERRROR---I GET----ERRRORS -NOT AVAIABLE----THEN CANT PLAYED UNLIMITED AS CONTRACTED--- READ ---OVER-- AND OVER AGIAN--- TUNER IS BAD --- BROKE -- 3 ---1ST STS-- ******-- I BOIUGHT SPIDER JAM -- W K BEFORE -- LOVE IT ----I HAVE THE SPIDER 2 -----2-1O --- ---------I USE -- IBENEZ-RG--EXFM- -GUITAR/ ELETRIC--------I, AM A { IBEW LU 40 } HOLLYWOOOD ELECTICIAN--!!!!!!! BEST OTHE BEST GUITAR--- GUITAR CENTER ---HOLLYWOOD--- NOW IM N VARY CONCERNDENED-- ABOUT YOUR PROUDUCT --- I,D HAD PLANNENED TO INVEST$$$$$ ?????? NOW I,M NOT SO SURE ---- ESPECIACILLY---WHEN IT IS HARD TO GETY ANSWERS -- WHEN I CAN PRACXTICAALLY SPIT AT YOU FROM GLEDALE ?>

Guitarport Online Won't Activate

support@line6.com — Mon, 09 Nov 2009 18:58:42 GMT

I've just renewed my subscription to Guitarport Online but I can't play downloaded files...because I receive a message that my subscription is not current. Could you please rectify the problem?

Thanks, Jack

hello..i have a question...

support@line6.com — Wed, 28 Oct 2009 12:30:28 GMT

I purchased a guitar port in july of this year and my computeer has since crashed..i bought a new system and am having trouble loadin the guitar port on it. what could i be doing wrong? do i need a new code to install? where can i get 1? does it cost?

Problem changing email. How can I change my email address?

support@line6.com — Tue, 12 May 2009 20:22:26 GMT

I noticed in my profile that my email address is incorrect (I must have initially typed it wrong). When I try to changed it, I get the error message: "There was an error processing your submission. Error (283)." I put my password in as requested but the same error keeps coming up.

regarding free pod offer

support@line6.com — Fri, 11 Sep 2009 23:06:20 GMT

I presssed Generate then refreshed the webpage and now it says I have reached limit of the item and cannot get past that screen. Can you please sort this for me?

Thanks!

Why cant I use the 30 day free try out of GitPort Online?

support@line6.com — Fri, 18 Sep 2009 14:27:54 GMT

Why cant I use the 30 day free try out of GitPort Online?

Purchase

support@line6.com — Mon, 02 Nov 2009 17:48:50 GMT

I spoke with a gentleman from your california office(?) This is my situation.

This morning, I purchased two seperate (Dual packs) from your online store.

1. Metal + FX Junkie

2. Metal Shop + Classics.

I paid 39.95 the first purchase, and 39.95 the second purchase, for a total of 79.90 I installed the first pack, and it went fine. The second pack informed me that I was trying to install a pack that I already had installed on my computer. So I called your Tech support, and explained to the kind man about my problem...He said no problem, I will credit your account...type refresh in the line 6 activation applet...etc etc...I did this...Nothing changed.

Basically. I paid 80 dollars for something I could have gotten for 65. The 'Metal' and 'Metal Shop' are both the same software. Is it me? This seems very confusing, and I can't possibly be the only moron to ever make this mistake. Both bundles should have the name 'metal shop' written in the bundle discription...Maybe I am lame. Regardless, I have an amount of 15 dollars owed to me by your company. I need to know what you are going to do about this, and what the time frame is. This is kind of a hassle...You don't really give a lot of options to contact your sales department.

Thanks, Greg Pettijohn (gregpettijohn@mail.com) 916-222-2238

Im having problems connecting to GuitarPort Online.

support@line6.com — Sun, 05 Apr 2009 03:12:43 GMT

I am inside of the Gearbox software and it is stuck in terminal Connecting to GuitarPort Online mode. Is there any help for this condition? I just received the Gearbox Silver plug-in and installed everything on my Macbook Pro. Everything is updated with latest software. I just cannot connect to GuitarPort Online and that is the major purpose.

Thanks for any help in advance.

Problem while trying to buy the Metal Shop model pack

support@line6.com — Sun, 20 Sep 2009 15:07:29 GMT

I'm having problems when I try to purchase the Metal Shop model pack through the Line 6 Shop page. I just can't get any longer than typing in all the required info, like the credit info, personal info, etc. When I try to click the "Place my order" link, nothing happens at all. I'm just stuck on the same page at the checkout. I'm completely clueless as to what to do now. Also, when you buy any model pack, will you get a license code and ability to download it directly after the purchase, or will you be sent a cd or similar to where you live? Any help would be appreciated. Btw, I use the UX1.

Cannot register

support@line6.com — Fri, 18 Sep 2009 20:45:20 GMT

Hi, I want to sign up for the Guitarport Online service. I was once a subscriber but let it lapse. Now I am having trouble as I cannot register my device, I get this:

That product is already registered by another user. If you are not the original owner please contact the seller and request that they remove this product from their list of registered product. If you are not able to contact the previous owner contact the Line 6 Customer Service department at http://line6.com/support/ or by calling (818) 575-3600.

No Products Registered

Registering your Line 6 hardware products ensures that we can contact you if new software versions or other cool enhancements are offered - cutting edge technology and such.

Product Registration F.A.Q.

Register your Product



Serial #
Date Purchased: (MM/DD/YYYY)

I'm sorry, I can't remember when I bought it. Please advise what I need to do to be able use the online service again. I can confirm that I am the original owner from new of this Guitar Port XT.

Many thanks for your help,

Harry Stone

I just got the Toneport UX1 and I have Vista 64-bit and Realtek Audio, but I can't hear anything

support@line6.com — Mon, 29 Jun 2009 15:22:14 GMT

I've had it for a day, and all of my other audio is working it's just that this doesn't seem to work. The bars go up when I strum but it's not making any sound

GuitarPort Online Sound

support@line6.com — Sun, 23 Aug 2009 17:14:06 GMT

I am evaluating a subscription however, I cannot get any sound from the lessons, etc.

I know the PC works fine as I stream other music.

Is it because it is still an evaluation?

Online Store Error: 10500 - Unable to order Triple Pack promotion

support@line6.com — Sat, 31 Oct 2009 22:54:37 GMT

I tried ordering the Triple Pack (Collector Classics, Metal Shop and FX Junkie) at the promotion price of $39.95 today (the last day of the promo), and continually received the following error when trying to finalize the order through the online store:

There was a problem:

( Error: 10500)

Please double check everything and try again. If you need more help, go to our support page

I tried two different credit cards (a Visa and an AMEX), both of which I know are good. Naturally, I'm hoping that, once this technical error is corrected, I can still take advantage of the offer.

Looking forward to your reply,

- Rob Sauchyn

Problems installing my software

support@line6.com — Wed, 28 Oct 2009 17:44:01 GMT

I've tried to install the software that came with the line 6 guitar port and the computer wont run it. Also, my computer wont read my line 6 guitar port device. I own a windows vista computer.

GuitarPort installation issues Vista

support@line6.com — Thu, 22 Oct 2009 19:22:20 GMT

Have just received Guitarport--it will not install on Vista Home Premium 64-bit. The install CD stops after I OK the licensing agreement. I have searched forums for solution with no luck. I have tried to run in as Administrator and in compatibility mode. I have downloaded the latest Line 6 Monkey version 1.31 and the latest drivers for Guitarport. I have registered it online. I have done everything I can think of but it still will not install. I know others have had this issue, so there must be a solution but I haven't seen it yet. What am I missing? I'd rathewr not pay that money for a cute red plastic box and a useless CD...

Tapp1300

what am I doing wrong

support@line6.com — Fri, 15 May 2009 17:02:41 GMT

I downloaded the new version of gearbox 3.7 and when I open guitarport it still tells me to upgrade to a new version of gearbox

I downloaded Pod Farm for PodXT & my Mac OS is incompatible

support@line6.com — Fri, 04 Sep 2009 16:16:58 GMT

Hello,

I use a eMac running Panther 10.3.9 (1.25 ghz) and do not have Tiger nor plan to update (as if I did I would incurr latency issues) but the reason I am writing is I did the "free POD FARM" license down load last night (my bad as I shoud have known the specs were different as far as Operating System)

I have a Line 6 Podxt and three model packs installed (and a Line 6 Variax 500) all 3 registered in proper area

I have not activated the Pod Farm license and do not plan to, I know his sounds really stupid but can I get the license taken off (I attempted to return the

license and got credit error (most likely ? as it was a free down load perhaps I am worring about nothing but my PODXT is (knock on wood) running great

and reading the process of putting POD FARM in to the PODXT (unless I am way off) is via USB in to The PODXT like Models packs

(I did hear it could go in to your computer as well) but its incompatible. I hope this makes sense,

Or if I just leave it alone (unactivated) will it go away after the end of Sept 2009

Very generous of Line 6!

Thanks and puzzled and yes my fault

dwwave

Getting to grips with ALL of the software...!

support@line6.com — Wed, 20 May 2009 14:45:13 GMT

I find difficult to understand with Line6 products is the overlap of the features with your software.

For example, since buying my Line6 Guitar port, I have loaded onto my P.C. the following; GuitarPort Online (from Red Box), Riffworks (cost $99,99), Line 6 Monkey, Gearbox, Riffworks Line 6 Edition (Would not accept the $29,99 upgtrade licence key) I am really not sure which product to use as, apart from the Line6 Monkey, they all seem to do the same thing!

There is an absence of clear consice instructions to instruct what product to buy when you purchase the Guitar Port., or which products do what. The Line6 Monkey does not show when similar products are installed and that if you have one piece of software you do not need the other. To most people, this is very confusing. This maybe smart marketing to have people doubling up on software, but confuses customers.Can someone explain or offer a solution?

Thanks.

Subscription Failed

support@line6.com — Tue, 18 Aug 2009 05:19:36 GMT

I can no longer get into my active account, I am supposed to have the three month bundle. What can I do?

Fred Socha

GearBox not recognizing subscription

support@line6.com — Mon, 23 Mar 2009 13:07:09 GMT

I am unable to load any tracks via GearBox. I am getting a error message indicating that my subscription is not current (error code 80007106), but you have been happily taking my money for over a year.

Configuration is as follows:

TonePort UX2

GearBox v3.7

Account name: mmichalski

Please resolve immediately and apply a refund for access denied.

Downloading Tabs Issue

support@line6.com — Sun, 19 Apr 2009 18:44:59 GMT

I am not able to view or download any tablatures from my web account. I can download Tones and Tracks with no problem. When I click on the Tablature button, nothing happens. The botton directs me to a web page identical to the one I am viewing with a # sign after it. For example, viewing this page:

http://www.guitarport.com/tablature/show/3257/Joe%20Perry,%20Brad%20Whitford/Aerosmith/Aerosmith/Walkin%20The%20Dog/

And clicking on the Tablature botton takes me to this identical page:

http://www.guitarport.com/tablature/show/3257/Joe%20Perry,%20Brad%20Whitford/Aerosmith/Aerosmith/Walkin%20The%20Dog/#

I'm logged into Guitarport Online, my Gearbox is connected and open, my Guitarport device is attached and working, my account is active - showing Eval as status with my single GP device registered, and my L6 Monkey says everthing is up to date. I've tried in both Firefox 3.08 and IE7. Everything works great, except that I can't see tabs. Accessing the track by loading into Gearbox allows me to see the tab a line at a time, but is useless if I want to follow or play along as there is no way to print the tab or see full screen.

Please tell me how I can download and print or see tabs on full screen. Thx.

I renewed

support@line6.com — Fri, 11 Sep 2009 02:52:20 GMT

keeps telling me when i load a track..i'm no longer subscribed kinda anooying

Trouble Connecting Device: "Subscription Not Active"

support@line6.com — Tue, 20 Oct 2009 19:57:24 GMT

So I gather this has happened to a few of us before: I haven't connected for a while (overseas trip), and now I can't seem to connect to either of my two devices, even though subscription appears in order when I look at my account status (says "Current"). For either device, after properly selecting it as the "Activated Device" on line6.com, when I attempt to load a track, I get a dialog box, which says:

- Cannot load track file: xxxxxxx

- Reason: Your GuitarPort Online subscription is not active

.....More stuff.....

- Reason: (Code 80007106) Subscription no longer active

This has happened to me at least once before where my account had to be reset. Can someone in Line6 look into this and "reset"?

So is there a way to prevent this? It seems a bug in the system to me that the system locks me out even after charging my credit card, no?

Thanks,

Karl Horne

Guitar Port Subscription isnt active....

support@line6.com — Mon, 13 Apr 2009 02:26:02 GMT

Dear all..

I can´t use my device to play tracks due to appear a dialog box saying me.. Guitar Port Subscription isnt active... the fact is the subscription was renewed a couple days ago...

Please, could you help with this issue, because, I paid for this service and I cannot use it.

Thanks ...

Requested Object was not found

support@line6.com — Sat, 18 Jul 2009 05:09:22 GMT

Forgive me if I have posted this question already. NOt sure if it posted. Anyway, nothing at all will download for me. I reinstalled Gearbox, made sure my account was active, etc. All of my previously downloaded files work, however. Thanks for the help.

Marty

Credit Card Security

support@line6.com — Thu, 11 Jun 2009 10:09:28 GMT

Hi,

Im think about purchasing the metalshop model pack for my POD XT Live and have 2 questions:

1) Can I purchase the model packs from a local Line6 dealer? Or am I only limited to buying them online.

2) If I do have to buy the pack online, what kind of credit card security do you offer? And do you have something such as a VeriSign Secured Seal as proof that I would be safe buying from Line6 online?

Thank you for the help

Ben Scott

SERVERS

support@line6.com — Tue, 14 Apr 2009 01:46:41 GMT

I have been trying for the better part of 48 hours to simply transfer my model packs from my pod xt pro to my ux2. I was really excited about the possibilities of the ux2, but you know when I cant get it to work properly because the servers keep timing out so I cant move my models over it gets really frustrating.

I've done everything I can on my end, tried to access other pages while the line6 monkey was timing out over and over, the other webpages work, turning off my firewall, nothing seems to help. Servers just keep timing out over and over. In the mean time I have to keep going back to my account page, because if the transfer fails you basically have to completely start over because if the monkey recognizes that you were connected with the server to transfer a pack, it assumes its alreadyu transferred even though it isnt.

Can someone please help me before I loose my mind?

Model pack transfers

support@line6.com — Wed, 15 Apr 2009 23:51:46 GMT

Trying to repost this question properly

Hi,
I own a guitarport and wish to obtain a license for the 3 model pack - triple pack.Metal Shop, Collector Classics, and FX Junkie- However in the near future I'm going to purchase a podxt.So my question is "Can I transfer the triple model pack from the guitarport to the Podxt. or do I have to buy another licence for the podxt.
Thanks

Guitarport Taking 10-30 Minutes to 'Initialize'

support@line6.com — Wed, 08 Jul 2009 23:47:40 GMT

I'm not even sure if this is the correct place to post what is essentially a cry for help, so forgive me if I should direct this elsewhere (but please also let me know where that place is as there doesn't appear to be a straightforward Guitarport support board anywhere here). Anyway, here's my problem...

Every single time I use Guitarport I have to wait for anything between 10 and 30 minutes after starting the application before I can get the Basic Tone or any of the Preset or User defined sounds to work. I get a signal (i.e the light on the Guitarport changes from green to orange as I play guitar) and the Bypass and Tuner settings both work just fine right from the start, but nothing else. I usually spend the 10-30 minutes randomly changing sounds/settings and selecting and de-selecting the Bypass and Compare buttons until eventually (and following no discernible pattern) Guitarport starts to work.Needless to say this is puzzling, but to be frank it's also driving me completely mad and I really hope someone here can help before the Guitarport gets thrown out of the window . I'll list some details which may help a diagnosis

I bought a new computer a few months ago and the problem started at that point. This issues never happened on my old PC.
My OS is Windows Vista 32-bit Home Premium SP1
3gb RAM
Dual core AMD 2.6GHz CPUs
Guitarport is version 2.01.1
Guitarport firmware is version is 2.07
I've owned and used Guitarport for about 4 years now and know the product pretty well. I'm confident I'm not making any obvious mistakes. For instance, if it was a problem with the way I have things wired up surely I wouldn't be able to get it work at all.
Guitarport is plugged directly into the PC via a primary USB 2.0 port (i.e. not connected via a USB hub). At all times the USB icon in the bottom right of the Guitarport software reports a working connection.
Once Guitarport starts working properly it doesn't go wrong. I mention this to highlight the fact that performance isn't intermittent; there is just the initial issue in getting it to work. Once it's working it's solid and as long as I don't close Guitarport or re-boot the PC I can get weeks-worth of use out of it with no issues.
If I open Guitarport and leave a guitar plugged in, but don't cycle randomly through a battery of different sounds/settings as described above the Guitarport will never work. I seem to need to fiddle inanely for a period of time before Guitarport starts making the right noises.

I am eagerly awaiting feedback of any sort. I love Guitarport (and Rifftracker).....and I have so little time to use them that I honestly can't afford the 30 minutes it regularly takes to get a sound out of it

Please cancel my subscription

support@line6.com — Mon, 19 Oct 2009 13:57:37 GMT

Please cancel now. Your site refers to a non-existant cancel link; very unprofessional.

newer guitarport patches not working in podxt live null tone

support@line6.com — Tue, 07 Apr 2009 03:06:13 GMT

I went to Custom Tone and downloaded some new patches like boston, radiohead, and satch however get a nulltone incompatibility with pod xt live, used monkey and updated line 6 edit, monkey, and usb drivers. No luck, only patch i could bring up thats current is crystal mountain, and down with the sickness, I have all expansions except bass, guitarport tones supposed to be compatible with pod xt live. I also tried redownloading a few patches too.

any help would be appreciated

Tony

Can Canadian purchase 3-month bundle somehow?

support@line6.com — Tue, 01 Sep 2009 17:14:40 GMT

I bought a brand-new Pocket Pod a few months ago, which I love, but it is incompatible with Guitar Port. If I buy a Guitarport XT at a dealer here in Canada will I be eligible for a bundle? Can the dealer offer it? Local dealers include Steve's Music and Long & McQuade.

Thanks!

Stephen in Ottawa, Ontario, Canada

Please Upgrade to the latest version of Gearbox????

support@line6.com — Sat, 09 May 2009 03:10:26 GMT

Each time I try to connect to guitarport online I get this infuriating message:

"please upgrade to the latest vesion of gearbox"

each time I go to the link and to my best as a non-hacker and it seems I successfully upgrade, but I keep getting the same gd message??

HELP!

GearBox won't let me access GPO

support@line6.com — Sat, 02 May 2009 15:28:55 GMT

I'm trying to get onto GPO, but GearBox keeps trying, but failing to connect.

I've got GearBox 3.70 and Monkey 1.27, and am using a MacBook with OS 1.5.6, with no hub. My Mac has 2.5 GB of RAM. My connection is via a cable modem, and I haven't had any network-related problems with any other apps. I managed to run the "refresh" from the Monkey application and it seemed to work fine, but didn't resolve my problem.

I even installed the software on an XP machine that I have here, but that didn't help. Everything works with the software on all platforms, except the part where I access GPO. I'm wondering if a reset of my account will help (or perhaps that's what I accomplished when I "refreshed").

Download from Guitarport Online: (name of track) Requested object was not found "

support@line6.com — Thu, 14 May 2009 15:23:02 GMT

Hi !

I've joined the band of happy fellows who try to download from GPO and who have the ever and f... error message : "Requested object was not found "

I've upgraded to the last MAC OSX version : 10.5.7

please do something, as, for exemple, by answering to people who have payed for your dirty GPO f... thing !!!!!!!!!!!!! this bug comes each and every time.

A requested transfer has failed

support@line6.com — Sat, 26 Sep 2009 05:35:36 GMT

Hi Guys,

I'm trying to load a tutorial from the guitar port online and it is failing. With the error:

A requested transfer has failed.

Download from GUitarPort Online: Sweet home Alabama - full mix.l6s

Requested object was not found.

I can preview but not load. I have x3l with all the latest versions of the software.

bruce

Track loads & plays, but GuitarPort browser contains only cryptic chars

support@line6.com — Wed, 09 Sep 2009 00:29:20 GMT

I have had great success with this service, but have seen this issue once before although it appeared to be fixed by downloading the track again. Now that doesn't fix the problem. All track loads produce the same result. The browser contains only cryptic characters and the tabs (tone, tabs, etc.) are missing. See attached screen capture. Monkey says everything is up-to-date, please advise.

Thanks,

Jeff

Guitar port online suscription

support@line6.com — Sat, 18 Apr 2009 10:20:56 GMT

Hello i am in france

I bought yesterday a one month recurrent guitar port online subscription

My status is NEW and when i download files i can t open it because an error Code 80007106 subscription no longer active

Could you help me

Best regards

Nicolas PIGNAL

What usb adapter comes with the Guitarport online bundle package? Is it the GuitarPort XT

support@line6.com — Sat, 22 Aug 2009 16:12:04 GMT

What usb adapter comes with the Guitarport online bundle package? Is it the GuitarPort XT?

http://guitars.musiciansfriend.com/product/Line-6-GuitarPort-XT-Guitar-Effects-Processing?sku=150447

And does it c ome with any software?

I can't get onto gp on line,or receive queues.while on free 30 day trial!!!!

support@line6.com — Wed, 02 Sep 2009 04:36:40 GMT

I can not get onto gp online or receive queues for tabliture either . I have been signed up for 30 day free trial,but have not even been able to get day 1 out of this! This is very frustaating and disapointing!

Model Activation Problem

support@line6.com — Fri, 14 Aug 2009 01:09:35 GMT

Hi, I just bought the Power Pack / Bass Expansion Offer (Summer Sale) and received the activation code.

I sent the code from the activation button in Line 6 Monkey and a popup with a message "Unknow Asset"

appeared. I continue the process and it finished ok but I just cant see neither of the models activated.

What should I do?

Subscription no longer active.

support@line6.com — Thu, 20 Aug 2009 05:11:46 GMT

Subscription no longer active.

I'm receiving this when trying to use gearbox and Guitarport online. I recently switched computers and reloaded.

Thanks.

unable to download free pod farm email correction

support@line6.com — Fri, 04 Sep 2009 06:24:45 GMT

HI,

I just registered here to download the free pod farm.

I wonder if you might be able to sort this out? I'd like to run the pod farm software. I have owned a line 6 pod for years, and I also own the green delay pedal.

Thanks very much

dougblackley@gmail.com

email address correction here...I am registered here as: cat.byter@gmail.com

not quite sure what to call this, im guessing problems with usage

support@line6.com — Wed, 05 Aug 2009 18:15:11 GMT

im having problems with the guitarport, i had an email telling me i can now get tuition etc for free for 30days, i've logged in with the account i registered it with, gearbox is telling me to register it, so i do, i log in and it tells me to regisiter the guitarport, so i do so, and it says it's already used (which is obviouse) but how can i get my 30days free?

I want to taker the credit card associated with my account off

support@line6.com — Sat, 25 Jul 2009 22:48:57 GMT

I dont wanna stop being a member but I want to take the credit card associated with my account off. Can anyone help me with this ?

Cannot access guitarport online still

support@line6.com — Thu, 26 Mar 2009 15:59:20 GMT

Hi,

I tried the 30 day trial of GuitarPort online, with my guitar port xt device, but was never able to get GearBox to do anything more than show the "Connecting to GuitarPort online" image. So, even though I didn't get to try it out during the 30 day eval, I thought maybe if I buy a month subscription, that it would start to work. No dice.

So, Line 6 Monkey says I am up to date on all my software. The internet works for every other app on my computer so thats not a problem. The GuitarPort is plugged into a USB port on the computer itself and has a green light. I can play it through gearbox just fine.

The only thing slightly odd is that in My Account, it says that my device is "unverified". I entered the serial number from the device, and the website knows what kind of device it is, but could this be the problem.

Any other ideas?

Ideally I could have done the 30 day trial, but if this doesn't work either, I want my money back for the month subscription since it doesn't work either.

Thanks,

Bob

GuitarPortOnline

support@line6.com — Sun, 30 Aug 2009 23:15:13 GMT

Hi,

I have not used my account in a long time, since than I reinstalled the software on my new PC. My subscription says current, how do I activate it?

Thanks

Transfer

support@line6.com — Mon, 19 Oct 2009 22:38:42 GMT

Your License Keys are listed there. Find the License Key you want to transfer and click its [Transfer] button. Note: you can only transfer one license key at a time.

That means if I have one TonePort KB37 and I purchased MetalShop for it and after I have a new TonePort GX and I transfer MetalShop from KB37 to GX then I never can use Metal Shop for KB37 any more?

Brand New PC (Vista) Guitar Port Kills It

support@line6.com — Fri, 14 Aug 2009 15:56:09 GMT

I just bought a new computer and installed and setup the guitar port onto it. Once installed there appears to be an audio driver conflict and won't run anything at all involving sound. The programs will just stop responding. It took me a while to figure out the problem was the Guitar Port. Once uninstalling it the computer runs great. I am Running Windows Vista Home Premium. Here's my PC Specs. Anyone have any ideas?

	Operating system		Genuine Windows Vista Home Premium

	Processor		AMD Athlon X2 7550 Dual-Core Processor

	Memory		3GB

	Memory speed		PC2-6400 DDR2 SDRAM memory (1x2048MB and 1x1024MB for ultimate performance)

	Total memory slots		2 DIMM (240-pin, DDR2) (occupied)

	Maximum memory expansion		4GB

	Graphics card		NVIDIA GeForce 6150 SE Graphics with 128MB intregrated shared graphics memory. Up to 1343MB Total Available Graphics Memory as allocated by Windows Vista

	TV & entertainment experience		N/A

	PCI expansion		1 PCI (one available); 2 PCI Express x1 (one available); 1 PCI Express x16 (one available)

	Hard drive		320GB 7200RPM Serial ATA hard drive

	Primary CD/DVD drive		SuperMulti DVD Burner with LightScribe Technology Write: 16x max. DVD±R, 12x max. DVD±R DL, 8x max. DVD+RW, 6x max. DVD-RW, 12x max. DVD-RAM, 40x max. CD-R, 32x max. CD-RW. Read: 16x max. DVD-ROM, 40x CD-ROM

	Secondary CD/DVD drive		N/A

	Networking		10/100Base-T network interface 56k modem

	Sound card		Integrated audio

Pls Help, Can't load tracks even though account active

support@line6.com — Thu, 26 Mar 2009 14:00:59 GMT

I have what appears to be a common problem. I have an active (according to my line 6 account) Guitar Port online account, but can't load tracks. I get the error message telling me that my subscription is no longer valid. Please advise as to how I can solve this problem.

I have to agree with the other posts here that suspending an account just because someone hasn't used it for 30 days is *completely* ridiculous, line 6 are obviously quite happy to keep taking my money every month. Can we have an answer from a Line 6 representative justifying this policy please?

The fact that this site has been out of operation for a good few days this week has not helped matters.

error 80003020 when trying to install model packs

support@line6.com — Sun, 18 Oct 2009 00:11:05 GMT

I have all anti-virus, firewalls and spyware programs turned off and still cannot activate my purchase. I have tried to do it on three different computers and get the same results. I even tried to do it in safe modewhen alot of programs are not even working but unfortunetly the usb does not work in safe mode either. I'm open to any suggestions to make this all work out but I'll gladly take my money back if it can't be done.

Thanks

Randy Hildenbrand

guitarport wont load

support@line6.com — Sat, 02 May 2009 00:32:00 GMT

guitarport wont load in gearbox... two red guitars flash but never comes online... no po up blocker active

How to purchase power pack tones/metal shop pack etc??

support@line6.com — Fri, 03 Apr 2009 11:13:34 GMT

I would like to buy power pac tones to my ux1 pod.

I'am from Poland (europe). How can i purchase it (I would not like to use credit card)?

i am having a problem downloading queues on guitarport,yes i am logged in.help!

support@line6.com — Wed, 02 Sep 2009 04:29:02 GMT

I can not access guitarport on line! I am under the free 30 day trial subscription and have not been able to receive Queues or get onto on line features ever since I signed up!Very disapointed.I own guitarport Hardware.

Guitar port online on a 64 bit system

support@line6.com — Tue, 29 Sep 2009 02:31:12 GMT

I am totally confused. I signed up for the 3 month bundle and got software incompatible with a 64 bit Vista system. I downloaded the 3.7 but I don't know what software I have to have to run guitar port online. I have a gear box silver plug - in.

Hello line 6 support! Where are you? GuitarPort question again!

support@line6.com — Mon, 19 Oct 2009 18:29:53 GMT

I have already posted this question once before. So much for the 48 hour support response....

Hi, I recently subscribed to GuitarPort. One of the main reasons was for the (how to play guitar) beginner lessons series for my son. He made it through 4 chapters and was moving along quite well when all of a sudden no more chapters. It even says at the bottom of chapter 4 "see you in chapter 5" but no chapter 5, or any other chapters. I am not really sure what's happened here but this is quite disappointing. Since then I have noticed that a lot of the other lessons are missing continuing chapters or volumes. Example (introduction to Jazz ) there is a part 2 but no part 1 (soloing strategies 1 and soloing strategies 4 but no 2 or 3. There are other examples too. I just don't get it maybe I am missing something. Thanks.

Maybe someone at Line 6 can answer this question. It seems that GuitarPort has some holes in it.

Disappearing Tones?

support@line6.com — Tue, 08 Sep 2009 22:07:15 GMT

So I got my 3 month bundle today and I have been playing with it and I could swear there was a Van Halen "Ain't Talking Bout Love" Tone (2 actually - 1 single pup and one humbucker pup tone)

And I loaded them once (but didn't save them) and now they are gone and I can't even find them with search any more.

Any clue what gives?

Thanks,

Daniel

Can't get videos to play

support@line6.com — Fri, 03 Apr 2009 05:06:25 GMT

Why can't I get the videos in the Adrian Belew lesson to play?

I made sure I had the latest Fash and all I get are the words "loading..." on the Flash Player screen.

I'm using a X3L.

My other thread asks why I can't get any tones to dl either

another night of no guitar playing because of time spent d|cking around with Line6 stuff

dang!

Tracks do not load into gearbox

support@line6.com — Sun, 09 Aug 2009 02:56:30 GMT

I purchased an online subcription but the lessons and tracks do not load into gearbox I have the line 6 monkey and everything is updated why won't they load.

I can't buy add one fx

support@line6.com — Fri, 21 Aug 2009 07:26:22 GMT

Hello I can't buy adds one via internet, the message I see is:

There was a problem:

Error (13315) Invalid Coupon Code

but the coupon code, with my username an password are correct!!!

Someone can help me please?

why does my account say I'm current but the program says i'm not.i changed account card. can you please fix this. thank you,scott

support@line6.com — Wed, 09 Sep 2009 19:49:50 GMT

My account status says i'm current, but the program says i'm not.i changed card to be charged.can you please fix this. thank you,scott

Triple Deal for Pod XT...Will it work on my Pod Studio UX2?

support@line6.com — Sat, 28 Mar 2009 19:38:27 GMT

Hey, Guys. Sorry, this is a double of a post I made, but I didn't mark that one as a question. I have a Pod Studio UX2, and I see there's a Triple deal for Pod XT with Metal+Collector Classics+Bass in it. I'm wondering if I can buy this, or is it only for Pod XT owners? Plus If I can get it, when does the offer run out? Thanks.

Cancel Guitarport subscription

support@line6.com — Sat, 26 Sep 2009 18:04:35 GMT

I want to cancel my subscription at the end of its cycle, but your webpages show an error.

Strange that it shows no errors when I try to update my payment method!!

Is this deliberate - please rectify and advise me that the error is real and not a sales ploy

yachtfb

Help with tablature?

support@line6.com — Tue, 28 Apr 2009 10:47:15 GMT

I can't get the tablature for additional tracks to show up. When I click on the "2" for the second guitar track, nothing happens. Does anyone have any suggestions?

GuitarPort Online? Is it worth it?

support@line6.com — Fri, 09 Oct 2009 02:47:07 GMT

Hey Guys, I'm thinking about trying GuitarPort Online for the Tab and the Guitar Lessons. Is it worth it?

GuitarPort Online Subscription

support@line6.com — Sun, 25 Oct 2009 13:50:47 GMT

I get an error saying my subscription isn't active, although if I go to manage my account, it tells me it's current. Can I get my account refreshed? I can't download anything..... well, it looks like it downloads, but won't load in the player in Gearbox.

Thanks,

Ben

Guitar Port is registered by a previous user

support@line6.com — Thu, 29 Oct 2009 18:43:00 GMT

I purchased a guitar port used and would like to use the online tools with the product. I do not have a way to contact the previous owner of the device. Please let me know how to get this working online. The serial number of my Guitar port device is 00079921. Thank you for your time.

- Craig Sardone

Zoom feature in Tab

support@line6.com — Mon, 04 May 2009 01:00:08 GMT

When using Gearbox I've loaded Mississippi Queen in Player and at the tab click on "Zoom" I then get the following error:

If you are running Windows, please enable the "Active Content" by clicking the yellow bar above.

Also, on both Windows and the Mac, be sure you have enabled javascript in your Internet browser and installed the latest Adobe Flash if you want this functionality.

I an using Internet Explorer 7.0 with active content, javascript -enabled and have tested Adobe flash. Is this compatible with IE 7 or do I need to downgrade to IE 6?

Thanks, Jim

Why my subscription was canceled?

support@line6.com — Wed, 09 Sep 2009 13:17:57 GMT

I do not understand why my subscription was canceled? I've made a special 3 month bundle subscription (order id 137073).
Would you please check what happened?
I've tried to join again but there isn't no bundle offer option.

Thanks in advance.
Alex

Trying to Connect to Service

support@line6.com — Mon, 04 May 2009 03:58:45 GMT

I have installed the software and activated both the device and my account. When I open the Gearbox everything else works but when I tried to connect to GuitarPort Online it is never able to connect. Anyone know what's going on with this?

Double charged

support@line6.com — Thu, 22 Oct 2009 14:45:16 GMT

Hello,

I was charged twice for my monthly renewal.

Problems getting started

support@line6.com — Wed, 09 Sep 2009 01:05:17 GMT

It seems that I need a patch to use this guitar port that i bought because im running vista...i really need some help before I go to guitar center and open a can of whoop *** on the moron who sold me this thing.

Can model packs be used by multiple devices?

support@line6.com — Sun, 15 Mar 2009 22:38:57 GMT

I have a PODxt with a few model packs. I recently bought a UX2 which came with downloadable packs. I cannot see any way to use one set of packs with the other device or vice versa. Are you expected to buy the packs separately for each device owned?

Line 6 - where are the updates?

support@line6.com — Tue, 14 Apr 2009 04:24:30 GMT

For the second update in a row, there was no update within the week of the last issue.

The last update was on the 3rd of April - which is 11 days ago, I think it was a asimilar story last time.

The site clearly states that new content will be made available every week. Is there a problem?

Regards

Andrew

Gearbox and Guitarport online connection

support@line6.com — Tue, 20 Oct 2009 19:15:04 GMT

I have followed all the directions for installing guitarport online and have a account and my gearbox will not connect to it. It says it is unverified on your page for guitarport and i have checked the serial # and it is correct. BTW i have only opted for the trial version og guitarport and so i dont have a licsence key for it. can you help me with this so I can use this product....thx

Gearbox won't connect to GP Online!

support@line6.com — Thu, 09 Apr 2009 19:04:22 GMT

When I open gearbox (with my Line6 DI-S connected via usb) and try to go online, I get the "loading" screen and nothing else. I've tried a number of times on different internet connections and even left it for an entire hour, but all I ever get is the "loading" screen. Everything else works I just can't get gearbox to connect. Has anybody else had this issue?

old guitar port

support@line6.com — Tue, 11 Aug 2009 15:15:47 GMT

i am having bother getting online when using guitar port,ive had this for years now and have subscribed for quite some time,when i check my account status it says no hardware activated.upon putting my ports serial number in it says its registered already to someone else this must have been something i done when getting the guitar port some years ago any suggestions thank you ian mchaffie

I want to buy the bass expansion for PODxt but...

support@line6.com — Sun, 24 May 2009 15:33:51 GMT

...when I click "purchase Add-ons" from within Line6 Monkey (having the bass expansion selected) I get redirected to here. Which is basically a Triple Pack Offer for PODxt Live that includes the bass expansion pack.

Problem is, I don't own a PODxt Live... mine's PODxt only.

Now, the offer sounds a great deal and I would go for it if I knew it's compatible with my PODxt. Anyone care to clarify, pretty please?

In other words, will this offer work on my PODxt?

Thanks!

purchase and message

support@line6.com — Wed, 01 Jul 2009 01:48:11 GMT

I just bought the metalshop pack for a toneport silver, but unfortunately I lost the password of my old email (my line6 email). I couldn't change the password, so i can't read the message.

Can you send it to the new email of my accout?

My account is desastreclasico.

Bass tabs and lessons

support@line6.com — Wed, 08 Jul 2009 17:47:28 GMT

Are there any plans to add bass tabs and lessons to guitar port? It seems like a great tool to learn, but there is no support in the way of tabs and lessons for bass. You've got a subscriber if and when you can support my instrument.

AC/DC tracks???

support@line6.com — Mon, 10 Aug 2009 18:23:28 GMT

why there isn't any track by ac/dc on guitarport online? this is quite upsetting...

I want all 5 model packs instead of the 2 model packs I previously ordered

support@line6.com — Thu, 23 Apr 2009 05:20:20 GMT

Hi Line 6 folks:

I recently bought the UX2 on March 13, 2009 from Guitar Center and fell in love with it. So by march 30th, you guys offered a 2 pack offer foe $39.95.

I made the license purchase for the Metal Shop and Collectors series.

A few days ago (after I convinced my best friend to buy one too) you guys offered the "insane 5 pack" deal for $99.95. So I called my friend who I'd talked into buying his UX2, and suggest he purchase the insane 5 pack deal. Now he loves it and I'm friggin envious. I want the 5 pack deal too. I just don't want to overly pay for it. He didn't have to!

That's when I noticed I have 30 days to return the license for the 2 pack. So here's what I want to do. Either return the 2 pack license or be allowed to download the rest of the model packs and pay you the $60. I already paid you $39.95, so this would end up with me paying you $99.95 anyway, I'd get the "insane 5 pack"deal (remember I already had effects junkie in the pod farm so I'm still paying for it twice).

Please let me know as soon as possible. My time is running out. Here's my previous on line order number for the 2 pack. Order #115604 on March 30th, 2009.

Thanks so much;

Jay Fiorello

(985) 626-5396

I cannot Register my Guitarport

support@line6.com — Thu, 01 Oct 2009 20:38:32 GMT

Hello,

I just dug out my guitarport, which I had around for years. I just installed Gearbox and wanted to try out the GuitarPort online.

But I can't register my guitarport. It keeps saying that it is already registered

I have had this thing for years now, my father bought it for me 6 or 7 years ago, second-hand via internet. There is no way that I can retrieve or contact the previous owner, if that is who this device is registered to. I do vaguely remember that I have tried to register it back then, but I can't remember if it worked, I guess not since it is not registered with my account.

Can you register it for me?

I will supply the information needed that I have, just let me know what you need from me.

Thanks in advance

Linda (StratoMaster) <yeah.. don't ask, I was much younger when I made up that name >

2 pack offer , fx junkie

support@line6.com — Mon, 23 Mar 2009 21:18:59 GMT

Hi! I have all model packs except the fx junkie. Now the problem is that fx junkie alone costs $49 and the double offer is $39. I really think paying 10 bucks more is kinda stupid so can i pay 39 for the double pack and just get the fx junkie? Or it will not work if i have the other model pack installed?

Thanks

Can't get to checkout when trying to buy Metal Pack

support@line6.com — Sun, 20 Sep 2009 05:35:49 GMT

I'm trying to buy the metal pack for pod farm / ux1. Everything is fine until I get to the page where I am asked to enter the CCV for my creditcard. I type the three digit number, but there is nowhere to prompt "ok" or similar (to move forward). I press Enter, and I'm back to the same page again. I can not get to the checkout.

I have tried to clear the cache memory (as I have seen you've suggested to other people with similar problem) but it does not help.

I have also noticed that the Line 6 home page is extremely slow right now (running Vista/explorer 7). Don't know if there is any connections between the problems?

Edt: I have also tried to purchase from another computer.

riffworks only works with guitar port plugged in

support@line6.com — Fri, 27 Mar 2009 01:20:58 GMT

Riffworks will only work in Demo mode unless I plug in my Guitar Port. I want to be able to use the software without plugging in my guitar port. My line 6 monkey only recognizes my activation when the guitar port is plugged in. Is there a way around that.

GX For Guitar Port Online?

support@line6.com — Wed, 29 Jul 2009 02:52:43 GMT

I bought a Tone Direct GX frm Guitar Center with thte understanding that I would be able to use it with Guitar Port Online. Is this correct?

GearBox Tone Load Failed ? message in GPO lessons

support@line6.com — Fri, 03 Apr 2009 04:57:03 GMT

Why am I getting an error dialog box saying

GearBox Tone Load Failed

Embedded Track Tone Not Found:

see below

This has been happening quite often, at least 2 tones per lesson but I can always get them from customtone.com from the Line6 Crafted Tones.

But in the new Adrian Belew Lesson I can't get any of the tones. I only found Matte Kudusai in the crafted tones out of all from this lesson.

canceling following contract

support@line6.com — Fri, 14 Aug 2009 09:33:55 GMT

hi, last week i have registered my tone port ux1. after the registration i take the one month free package of guitar port online. herewith i will cancel every following obligations. i won´t no further contract.

with best regards

pietro marcato

Problem downloading lessons from Guitarport

support@line6.com — Sat, 21 Mar 2009 16:16:25 GMT

I signed up for an evaluation subscription yesterday, but when I try to view downloaded lessons there is an error message indicating the system says my subscription is no longer valid. I just signed up yesterday! Then, I went ahead and added a credit card, but still no help. What do I do? I want to try the service, but this is not a great start.

Where Is an email to contact a tech to trouble shoot Activation set-up

support@line6.com — Mon, 23 Mar 2009 00:11:47 GMT

In The compatability section in Monkey it says this

Your processor does not meet our requirements: Dual Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz

and also This

Drive DMA Mode: You seem to have one or more drives in PIO mode.

I have 3 Drives in RAid 0 For recording

It Seems My Plugins won't activate Could U hElp me out Here Please

Plus when I go to register ,I put in my SN # TGXDS5822020244 and it tells me the Serial # is is incorrect ,I'm a little Confused,Help Please

Thanx Rob Heaney

License Code for Guitar port software

support@line6.com — Sat, 21 Mar 2009 23:11:33 GMT

Hello. I purchased a guitar port and registered it 2009-02-24. (serial: 21GPT00120547)

When trying to install the software, it isn't compatible with vista and 64 bit, so I had to download updated software from the website. When trying to open the software, I'm prompted for a license code which I'm not sure where to find or get.

Can you help?

Thanks,

Sean

re register

support@line6.com — Wed, 16 Sep 2009 15:30:28 GMT

i haven't used my guitar port for awhile. i had forgotten my login and don't have my purchase information. the purchase was made at least 5 years ago. how do i find out my login and password?

Noise Through Speakers

support@line6.com — Tue, 25 Aug 2009 15:31:07 GMT

I am a new subscriber, Received a gear box, did the download nomatter what speakers I hook up I get noise from them

GuitarPort

support@line6.com — Wed, 07 Oct 2009 17:46:35 GMT

My GuitarPort every 15-20 seconds make a muting sounding clip. I know this is not normal. Is there any remedy for this? or could I exchange this?

Thanks

Jim Corso

Triple Pack Offer "You can't install that asset"

support@line6.com — Tue, 20 Oct 2009 12:16:47 GMT

I purchased the triple pack offer and was unable to activate it.

"Error! You can't install that asset! It's probally an upgrade and you don't have the correct asset installed".

I have a guitar port unit and everything is up to date using line 6 monkey.

how do i get my money back?

Cheers,

hwchwc

Tone Port UX-2 , What A Hassel !!

support@line6.com — Sun, 15 Mar 2009 16:26:12 GMT

Yet again, unable to use the subscription that am paying for. Gearbox trys to load endlessly. No error code,just wasted time messing with line 6 instead of playing guitar. I am going to dump the subscription and get on with playing guitar.

Switched to new Computer, Gearbox now says GPO sub not active

support@line6.com — Thu, 02 Jul 2009 16:16:43 GMT

Switched over from pc to a new macbook pro, downloaded Line 6 Monkey, got gearbox and pod farm working. However, when I try to load a GuitarPort Online track it says my subscription is not active. When I check my GPO info on the website it says that subscription is current.

Can someone help?

Cannot Activate Purchase

support@line6.com — Sun, 12 Apr 2009 04:24:27 GMT

I just purchased the bass expansion pack for my pod xt. i have updated my firmware and driver in the line 6 monkey software. when i click on the "optional add-ons" tab, the "activate purchase" button does not highlight, but remains grayed out.

this leaves me no way to enter my license.

any help appreciated.

How To Buy Addons from Germany?

support@line6.com — Sun, 22 Mar 2009 19:59:01 GMT

Hi first of all,

i got a problem,i wanna buy metalshop as plugin for my pod xt but i have no credit card and dont life in us and i also dont have a pay pal account.

could you tell me how i get my addon?that would be great could somebody write me an email how to get this?

cheers ben

Guitarport Windows XP problem

support@line6.com — Wed, 09 Sep 2009 16:42:56 GMT

I recieved Guitarport as a gift recently. On installation, I get a message that there is a problem with this version of Guitar port and Windows XP. Also, Line6 Monkey does not recognize the fact that my Guitarport USB is plugged in.

Your GuitarPort Online subscription is not active..??

support@line6.com — Sat, 03 Oct 2009 09:54:18 GMT

Hi,

I get this error when trying to load any tabulature or lesson or anything in guitarport online.

I renewed my subscription a couple of months back, but havent used it for a while. My profile says the subscrition id "NEW"

any ideas? I really want to use this service ASAP!

Ta,

Chris

Using PODXT with GuitarPort Online

support@line6.com — Mon, 05 Oct 2009 18:58:21 GMT

Trying to get the GuitarPort Lesson software to play through my computer speakers.

Setup: Mac G5 with an M-Audio interface with powered speakers.

According to the GuitarPort instructions you can only hear output through the Pod's outputs.

Tried cabling from the POD outputs to the ins on the m-audio - nothing.

The only way I can hear output is either with headphones out of the POD or by plugging the speakers directly into the outputs of the POD.

This would be a major pain as I would constantly be unplugging from the m-audio to the pod and back and forth.

Any ideas? Would a "Y" cable work (from speakers to inputs on both the m-audio and POD?

Thanks in advance for any help!

Dave

POD FARM ILOK, I authorized, now what?

support@line6.com — Sat, 05 Sep 2009 11:34:21 GMT

Hi,

I was given the activation code for Ilok, which i activated and is on my Ilok.

What do I do now? How do I download the software?

Thank you

Andrei

Activating Model packs on Toneport GX

support@line6.com — Tue, 20 Oct 2009 05:12:47 GMT

I just purchased the triple pack model packs available this month to fill out my collection and am unable to activate them. Am I missing something? See attached.

Thanks,

Jon

Can't download after not using for a while - code 80007106

support@line6.com — Mon, 04 May 2009 14:49:49 GMT

Hi, in My Account it confirms my subscription until August 2009 but when I try to download a track I get an error message suggesting I haven't used my account for 30 days (which is true), how do I reactivate it?

Cheers.

Compatibility

support@line6.com — Fri, 14 Aug 2009 20:04:22 GMT

I have an older edition of Guitarport 2.5 but I no longer have the interfacef or it. Is the toneport di compatible? Do I need different drivers? Or am I just out of luck?

Thanks

Bill G

Offline Registration

support@line6.com — Thu, 29 Oct 2009 01:44:33 GMT

Hello,

how can I register my Pod X3 Live for PC/USB use without an internet connection ?

How can I receive all the Pod Farm, Software, and other updates without installing the monkey software ?

Greets

Rainer Swist

unable to sign-up because it thinks my GuitarPort is registered to someone else

support@line6.com — Sun, 21 Jun 2009 23:03:59 GMT

I originally started using GuitarPort sometime between 2004 and 2007.

I bought it new.

No one else has used it.

I tried to rejoin/sign-up for GuitarPortOnline, but it says that my GuitarPort is registered to someone else.

It directed me here.

Now that I am back here, I am unimpressed that there is no way to submit this to tech support directly.

Am I supposed to submit my details here?

I can see that I have no active support tickets, but there is no visible way to create a new ticket.

Hardware included in bundle.

support@line6.com — Sun, 27 Sep 2009 20:45:08 GMT

What exactly is the interface that comes with the bundle, guitarport or toneport, what model?

problem access guitarport online

support@line6.com — Tue, 01 Sep 2009 22:01:47 GMT

Dear,

Recently, my account was prolonged for 1 year. To prevent that 1 year is added automatically again in 2010, I changed the subscription on the site. However, seems that the access was cancelled right away, unless I still paid for 1 year.

How is this possible ?

Thanks

Tom

GuitarPort Online activation problem

support@line6.com — Sun, 11 Oct 2009 03:22:56 GMT

I signed up for GuitarPort Online, but I'm getting an "unverifed" device message. Everytime I start GearBox and go online I just get the startup page... no real access. I have restarted GearBox several times, and I have verified the serial number on my GuitarPort. The serial number on my sticker is only 8 numbers... is this a correct serial? That's the only sticker on the device. How do I get access to the subsciption?

Code 80007106

support@line6.com — Tue, 18 Aug 2009 14:49:54 GMT

Hi There,

i signed up a few days ago but i cant download any track i always get an Errror with the code 80007106!

When i look in my account a am having the state "Evil" and today i added a billing adress with credit card

but i also can´t downlanoad anything!! I also updateted the clock in my computer!

I was sending a message to the support center but you didn´t answer!

I hope yue will help me soon!

Thanks

With regards

huanchao

gearbox - transfer error

support@line6.com — Sun, 19 Jul 2009 06:51:09 GMT

I'm getting this message

"A requested transfer has failed .

(file name)
Requested object was not found.'

Time of error: Fri Oct 16 01:57:55 2009

support@line6.com — Fri, 16 Oct 2009 03:14:40 GMT

My guitarport has stopped functioning. I tried to send an error report but it was a no go! I attempted to past the error message in this box but was unable. A small portion is pasted in the box above.

What is the best time of day to call and what is the phone number for guitarport customer support?

Thanks

Gary

Guitarport Online Problem

support@line6.com — Sun, 03 May 2009 01:16:42 GMT

For some reason, I upgraded all of my software, I connect to Gearbox, and when I try to go to guitarport online, it asks me to register my guitarport. When I do, it tells me my serial number is used by another member????? I am the original owner and as of November I was able to connect to guitarport online and jam out.

What's Up???

Can GuitarPort be used off line - Can tones be loaded onto pod (Pod XTLive)

support@line6.com — Fri, 09 Oct 2009 19:09:48 GMT

There is no internet access in our rehearsal studio. Can the modules be downloaded and used off line?

Also can the tones be saved into the Pod?

Thanks

Subscription no longer active

support@line6.com — Wed, 02 Sep 2009 05:56:34 GMT

Hi,

I have an active subscription to GPO. But today, when trying to play tracks, it fails with the Subscription no longer active message.

I updated Line 6 Monkey and Gearbox to latest levels. I pulled the Guitarport out of the USB connection and replaced it. I reconnected to GPO online. And still cannot play tracks.

Can you assist?

Thanks,

Joe

help please

support@line6.com — Sat, 26 Sep 2009 02:49:22 GMT

Hi, I am very upset, everytime i plug in this box to my apple it crashes. It is also not allowing me to open final cut. Please do not charge me anymore for this item. I dont need a refund at this point, i dont feel like going through the hassle of sending it back and paying for it. I just do not wish to be charged any more money for a service i cannot use. Please cancel my subscription to this guitarpoirt online. Thanks.

Mike Stern

Order #: 149984.

Date: September 17, 2009.

Order method: remote.

Total: 11.93.

Guitarport lacks organization.

support@line6.com — Sat, 12 Sep 2009 00:21:44 GMT

There seems to be a ton of useful things on Guitarport.com but finding them is a pain in the *** but the only way to find them is to do searches. There seems to be no easy to follow, logical index or table of contents.

8 bucks a month is cheap but if I have to hunt around forever doing searches it makes me want to avoid the site.

What is Line 6 doing to improve guitarport.com organization?

guitarport pop noise and drop out with amd cpu

support@line6.com — Sat, 27 Jun 2009 14:58:22 GMT

I've been using guitarport with desktop (windows XP and intel cpu) for 2 years, and it worked well.

But with compaq laptop (Windows Vista and AMD CPU), guitarport makes crazy pop noise.

it makes noise not only while recording guitar or using gearbox, but also while listening to music.

i already tried buffer adjustment, vista optimizations, and even installed win xp and lower version of line6 drivers.

But nothing changed.

I tested TASCAM US-144 in same settings and it worked well. so don't blame my laptop.

I saw some articles about this problem but line6 seems to ignore that.

After i went through this problems, I bought Tascam US-144 instead of "POD STUDIO UX2".

If line6 do nothing, many potential customers will never pay for line6 products.

Technical Question

support@line6.com — Thu, 16 Apr 2009 17:13:10 GMT

just bought and installed a guitar port. registered product and paid for monthly subscription to gearbox. tried connecting through guitarport online and get the message Error communicating with server. please check your internet connection (mines is working ok) and try again later.

Any ideas

Unable to download tracks from Gear Box

support@line6.com — Fri, 02 Oct 2009 03:57:50 GMT

I was trying to download Red Barchetta by Rush but when I do it tells me the object cannot be found. My subscription is up to date and I can download other tracks with no problems.

Unable to access GuitarPort Online!!

support@line6.com — Thu, 24 Sep 2009 08:09:57 GMT

Let me start by saying I tried all the usual fixes. I upgraded to the latest version of Guitar Port 3.70 and ran Line 6 monkey to make sure there weren't any outdated drives or compatibility problems. I also upgraded and checked my OS, which is Mac OSX Version 10.4.11, and optimized it for the Line 6 Guitar Port software. I'm not running any virus software and I also replaced my USB cable. I also went online to check my account and it appears to be up to date. The problem is somewhat perplexing because this configuration was working fine the day before and I initially assumed it was problems with the Line 6 server. Also my guitar Port works fine offline with all my previous downloads, amp presets and tones. In any case its be down pretty much the whole day and I'm beginning to think there might be something else going on. Please advise.

online store order

support@line6.com — Sat, 18 Apr 2009 14:08:07 GMT

LNE6 support -

what's the status of my Order #: 848355 ??

ordered april 7, 2009

to be shipped via fedex ground... it's been 10 days already...

thanx in advance

test

support@line6.com — Thu, 30 Apr 2009 18:48:00 GMT

test

Error 13321 when trying to order the 2pack offer?

support@line6.com — Tue, 14 Apr 2009 08:39:32 GMT

Hello,

Just a few days I've ordered the Metal Pack for $49.95. Then this morning I got an e-mail from Line 6 with a special offer: 2 model packs for $39.95. So I've returned (it was within the 30 day period) the Metal Pack, which was successful, but when I try to use the special offer (http://line6.com/store/offer/2pack) it gives me an error message after filling out the promotional code (2PACK):

There was an problem processing your request

Error (13321)

I've also tried the 3 pack offer and got the same error: (not that I want this pack, but just to try)

There was an problem processing your request

Error (13321)

The 5 pack however, does seem to work perfectly.

I've just now tried on 2 PCs and with both Internet Explorer and Firefox.

Could anyone help me? Purchasing the Metal Pack has taken me hours already due to a Line 6 Monkey error and I just really want to play guitar .

Model Packs

support@line6.com — Fri, 20 Mar 2009 02:25:33 GMT

After I bought the Bass model pack I received a message (dialog box) in Monkey that said if I bought the bass expansion model pack I was entitled to a second model pack free. Now that I've bought the bass model pack how do I get the other free?

Technical

support@line6.com — Sun, 12 Apr 2009 04:15:44 GMT

I just got the 3-month subscription and gearbox, but dont have the online adaptor yet for my guitar, can I still download the songs and tabs from your site? It says they are in my on-line que and I am supposed to open gearbox, but nothing happens.

Customer service

support@line6.com — Sat, 22 Aug 2009 22:12:23 GMT

I recently bought a UX2. I bought 3 of the 4 model packs through your online shop (order#126584) for $139 about 4 weeks ago. You now offer the platinum pack (all models) for $99. Since I have already paid more than the price of the platinum pack, could you be gracious and give me the BASS models pack that I don't have. Thank you, my email is vop221@yahoo.com

Problem transfering model pack

support@line6.com — Thu, 13 Aug 2009 18:55:12 GMT

Hi,

I purchased the power pack for my guitarport some years ago which works fine. I want to transfer this to my newly purchased ux1. Following the instructions I go to at http://line6.com/account/licenses, but the licence is not listed there. Although my most recent purchase (pod farm) is.

Can anypne help with this please?

Thanks very much

80007106 Subscription no longer active

support@line6.com — Tue, 07 Jul 2009 18:37:17 GMT

I have just renewed my account, I have had to download the latest software, I have now just downloaded two tracks and I can play either comes back with 80007106 Subscription no longer active.. Please help

How do I choose another Triple Pack Deal combination of addons?

support@line6.com — Thu, 19 Mar 2009 18:47:57 GMT

Hey, how is it going Line6 crew?

I want to purchase the triple pack deal, but I already have the Metal Pack, which is included in every combination of the triple pack.

Is is possible for me to get FX, CLASSIC and BASS addons through this deal?

Thanks a lot and hope to get answered soon,

Best Regards,

Caio Fernandes - BRASIL

Moved GP to new computer

support@line6.com — Thu, 06 Aug 2009 02:02:19 GMT

I have a new computer, so I need to move my GP to that new PC. Also, my credit card # has changed, so I need to update that information. I'm trying to do it through the Line 6 website with no luck. Very frustrating! I also tried removing the hardware registration (it won't let me because there is a service attached), cancelling the service (it won't let me do that) and changing the credit card number (no luck there either). I have logged in correctly with my username/password, so I'm baffled by my complete inability to make any of these changes and would appreciate some help.

Bundle Offer Question from prospective buyer:

support@line6.com — Wed, 07 Oct 2009 23:42:38 GMT

The offer says:

This Bundle Offer is valid in the US only and is not available to existing Subscribers or Non-Subscribers who currently own any GuitarPort Online compatible hardware device.

Question: Is a Pod considered a "GuitarPort Online compatible hardware device?"

Thanks,

lew

The trooper has no Lead 1 & 2 Separation...

support@line6.com — Sat, 29 Aug 2009 12:04:38 GMT

Iron Maiden the trooper does NOT have separation of Lead 1 & Lead 2.. or even the NO Lead has lead on it...This is On GuitarPort online....Could someone sort it out please....

Subscription / Billing problem

support@line6.com — Sat, 28 Mar 2009 19:38:48 GMT

Hi there,

When i plug my X3 in I can no longer access GuitarPort Online, as I didn't access it for over a 30 day period (I was away travelling over the christmas and new year period and then haven't plugged the X3 in much). However, my card is still being billed for a monthly subscription even though I don't have access to the facility - can you restore my subscription service!

Screen dump of error message whilst playing track in Gearbox....

support@line6.com — Thu, 27 Aug 2009 00:43:55 GMT

Hi Line 6

Please know Im using the latest gearbox, with line 6 monkey and PodFarm on a XP Pro SP 3, AMD 2.8 single core, 3 Gb ddr400 RAM

Please also find enclosed a screen dump of an error I have whilst playing the track 'Descending Groove - No Lead'.

The track plays fine but when on the 'Lead Sheet' I get this error message come up twice each time it moves from one section of the song to another. Twice everytime.

Ive tried shutting gearbox and reloading the track with the same result

The screen dump will give you all the details

TIA

Leigh

how do I set up my gear boxsilver Bundled?

support@line6.com — Fri, 08 May 2009 22:37:23 GMT

I have the gear box Version 3 software and Gearbox silver plug-in/Tone Port DI harware ,an active account and I have my equipment registered I need step by step instruction on how to activate and start playing I run windows XP on my DELL INSPIRION PC.

RECORD bundle with Drumkits Refill

support@line6.com — Sat, 19 Sep 2009 23:53:40 GMT

I wanted to ask if you could provide a Bundle Special of RECORD with the Drumkits Refill.

I asked Sweetwater who always give me the best deals and they said they wouldn't do it.

I already have Reason4.

I'd like to get RECORD and the Drumkits Refill with it, since RECORD can open Refills.

Thanks.

Error 80007106

support@line6.com — Wed, 12 Aug 2009 17:18:53 GMT

Hi, I seem to have the same problems as others with my GPO online subscription.

I've bought a new computer and cant play the tracks. Please help me.

Thank you in advance. /Mats

Tabs not Loading

support@line6.com — Sat, 08 Aug 2009 16:30:03 GMT

I have downloaded the full tracks "power to Love" and "freedom" by Jimi Hendrix but when I open them there is no tablature. What can I do?

no subscription BUT STILL BEING CHARGED

support@line6.com — Wed, 28 Oct 2009 03:20:53 GMT

HEY .. I JUST NOTICED TONIGHT THAT I DONT HAVE GUITART PORT ANY MORE .... EVEN THOUGH YOU GUYS ARE CHARGING ME OVER 10 BUCKS EVERY MONTH!! HOW LONG HAS THIS BEEN GOING ON AND WHEN ARE YOU GOING TO HOOK ME UP AGAIN??

My Subscription Was Cancelled

support@line6.com — Thu, 01 Oct 2009 00:44:25 GMT

I just received my TonePort as part of the bundled subscription, activated it and started using my GuitarPort account last night. I got an email today saying my guitarport subscription was cancelled. I click the 'Join Again' button, accept the terms and get the following error.

There was a problem activating the service. There was a problem processing your billing information. (Error 784)

I also notice that on my Account Summary page, it says there is no credit card information, when I click 'Join Again', the card information is populated. Please activate my service again.

Thanks

subscription!

support@line6.com — Mon, 15 Jun 2009 09:30:41 GMT

getting e mails and messages saying my subscription is not active although the credit card is fine - no-one from the online voice mail system is getting back to me, I have been a customer for many years and want to continue but I am getting annoyed at the lack of service - can someone please help!!

Lee

Free Trial but getting nothing but the title screen

support@line6.com — Wed, 15 Apr 2009 21:27:23 GMT

I signed up for the 1 month trial offer but can't figure out how to navigate past the title screen showing Jimi Hendrix. Much as I love Jimi, I'd like to see and do more now. Can you help?

Problem accessing GP Online with 2nd GP hardware on 2nd computer

support@line6.com — Sun, 11 Oct 2009 16:15:22 GMT

I have an old guitar port installed on one computer that hasn't been used in years. I reactivated my service with the bundle offer and received a new Gear Box that I set up on a different computer.

The 2nd computer w/Gear Box allows me to access GP On-Line however my old GP on the old computer doesn't allow me to access GP Online. When I try to access on old computer I get a screen that says Get Started Now, I sign in and it goes to my membership detail page.

Bottom line is can I access GP Online on two different computers with 2 separate GP devices so I can play in different rooms?

trial period

support@line6.com — Sun, 04 Oct 2009 02:14:10 GMT

I have just today been able to access guitar port online by resolving an insuficient memory issue. Might I be able to restart my trial to evaluate properly?

Rick.

Subscription No Longer Active

support@line6.com — Thu, 21 May 2009 22:05:30 GMT

My account shows "current", not "active". I cannot download Guitar Port On-line files. User ID 125280. Account balance is paid.

There is a problem with your order: Error (9738)

support@line6.com — Tue, 14 Apr 2009 16:05:03 GMT

I have tried on several occasions to buy the 2pack offer (metal shop + collector classics) but the order won't go through. Instead I get the following error message every time: "

There is a problem with your order:

Error (9738)".

Why Can't I see the tab of download track?

support@line6.com — Thu, 14 May 2009 13:39:09 GMT

I can not view the tablature to download the track. Why?

model pack transfers

support@line6.com — Wed, 15 Apr 2009 02:17:44 GMT

Ok...I got a ux2 recently for home recording. I have a podxt pro with all the model packs on it. Im trying to get the model packs transferred over to the ux2. I got the bass expansion transferred over. In my user account it states that it has been moved, but in the line 6 monkey it doesnt look like it ever moved from the XT pro, but it is on the UX2 as well. Now that I try to move my metalshop, collectors classic and fx junkie....I keep getting an error message stating "server has nothing to do with this license key." What do I do?

What is the Cost for Adding the Mesa Boogie Mods?

support@line6.com — Tue, 24 Mar 2009 19:31:19 GMT

Hello--

I have Tone Port DI with Gear Box Gold bundle. I'd like to add the Mesa Boogie models to POD Farm and I was wondering if I have to upgrade to Platinum, or if I can just buy the Mesa Boogie mods?

Where can I get a quote for whichever one has the Boogie sounds?

Thanks,

Audio Problem with GuitarPort Online

support@line6.com — Mon, 04 May 2009 19:49:33 GMT

I recently purchased the Silver bundle with the 3 month subscription to GuitarPort Online. Installed the software as instructed and downloaded and installed Monkey. I can connect to GuitarPort Online no problem and I can call up a song. I get the window with all the tone controls and everything.

But here's the problem. I play the guitar and I don't get any sound. I have the volume knobs turned up and the volume on my speakers turned up. But all I get is the ambient strumming of the guitar. I get no sound with the specified tone effects on it. I've checked the driver and it's enabled. I don't know why this is happening.

Can someone suggest any help with this? My subscription is already almost a month old and I haven't gotten any use out of it. If I can't get this going, I'll have to cancel it.

I have Windows Vista 64 bit with on-board sound. As I said, everything installed and updated properly. I can connect to the online service.

Any help will be appreciated.

GPO Online won't work

support@line6.com — Wed, 01 Jul 2009 22:52:42 GMT

To Line6Miller,

What happened? What can I do to start using GPO again? I can still use my old downloaded lessons etc, but I can't see the Online section.

I've upgraded to GearBox 3.70 and Monkey 1.26 yesterday (and to make sure today again).

My account is valid, like it's been for years, but it just won't do what it's supposed to!

Nothing's changed on my computer so please don't tell me it's on my end. Only thing I saw in Req Check yesterday is that SSL in IE was disabled.

But that was fixed after getting new drivers (I guess).

When I try downloading thru Gearbox' queue it says I should log in ... But I am logged in...

Please send help ... _ _ _ ...

Steven,

Holland

registration failure

support@line6.com — Wed, 08 Jul 2009 14:04:42 GMT

Hello,

I am trying to subscribe to the free trial period for Guitar Port. However, I am unable to get my existing Toneport UX2 recognized by your system.

I am not sure of the exact date of purchase so have been entering estimates. The warning I receive is that the serial number can not be validated.

My serial # is:21UX20S5651008754

Any help would be appreciated.

robin

How to activate RiffWorks

support@line6.com — Mon, 10 Aug 2009 08:00:53 GMT

When I try to save or export a project or riff it appears a box with the following text:

"To Save or Mix, RiffWorks must be activated. Go to Line6.com to learn more".

I can not find the instructions to activate RiffWorks. Could you please tell me what should I do?

Thanks in advance for your time and answer.

Sincerely,

Roger

got an error while trying to reactivate my account

support@line6.com — Thu, 19 Mar 2009 06:02:36 GMT

while trying to reactivate my account I got a error message but my credit card company says the charge went through so could you please reactivate my account now that it is paid for?

How can I revive my product registration?

support@line6.com — Mon, 13 Apr 2009 14:26:37 GMT

Hi, my Pod XT Live is coming up as unregistered, but I registered it years ago. When I try to re-register it, I can't do that. I wanted to reactivate my Guitar Port Online subscription, but can't do that until we've got this sorted out...

I cannot remember my password or username. The old e-mail address I have I cannot currently access. What should I do?

support@line6.com — Sat, 10 Oct 2009 23:52:03 GMT

Cant access - forgot my user name and password for the Guitar Port ...

Account question

support@line6.com — Wed, 09 Sep 2009 00:47:55 GMT

I received an email that there was something wrong with my account. The credit card on file does not expire until next year. Can you tell me more specifically what the problem is and what I need to do to correct it? Thanks.

HELP ME

support@line6.com — Wed, 09 Sep 2009 21:59:04 GMT

When i try and queue a tab nd click on it it says try logging in and i already am everything else works and is updated please help me

GPO subscription state "Current" not "Active".

support@line6.com — Sat, 25 Jul 2009 04:55:12 GMT

I just reinstalled GuitarPort/Gearbox on my laptop. When attempting to download/open tracks, I get the "GuitarPort subscription not active" (code 80007106) error.

When checking my subscription state it is "current" not "active". I probably have not connected to GPO in over 30 days as stated in the error message, however, no additional information is offered to correct this. I have exhausted all other troubleshooting options including disabling Norton, to no avail. Please help.

Thanks,

Tim

Problems with connecting to Tone Library

support@line6.com — Fri, 25 Sep 2009 12:41:45 GMT

Hi there!

I am having problems connecting to guitarport online and the tone library. I've added an image of what comes up when i try to connect. I don't really get an error message, there's simply a box that appears with a red cross in it and an error sound can be heard. Hope you can help me with it. I've already reinstalled all drivers including line 6 monkey but still no difference. I've updated all drivers and have got the newest software. I've even tried downgrading but that doesn't seem to help either. Could it have something to do with my wireless connection?

Kindest regards, Justin.

mrb_lubbock@yahoo.com

support@line6.com — Wed, 22 Jul 2009 20:14:55 GMT

How can I close out my guitar port subscription so I can open one with gear box and my UX2?

No Sound Coming From Guitarport Online service - Can't get it to "play"

support@line6.com — Thu, 28 May 2009 01:35:57 GMT

I upgraded to a new computer, which runs Vista 64bit. Gearbox works OK, and when I load it I get my guitar sounds through my KRK monitors. BUT here's my problem. When I sign on to Guitarport online and try to play a tutorial, or ANYTHING, the play button doesn't work and it won't play. Doesn't matter if it's a CD or hard disk tune, they won't play either. It's like the player button doesn't work. I checked Gearbox Preferences - Tracks - and the Playback Audio Settings "Audio Interface" is set to "DirectSound", which I assume is my computer's sound card? The box is greyed out so I have no option to change it. My product is a TonePort DI-G and I have all the updates installed for Vista.

I'd like to keep my Guitarport Online service but it makes no sense to keep it if I can't get sound. Help!

Guitarport online subscription not allowing access.

support@line6.com — Mon, 13 Jul 2009 22:17:16 GMT

Hello,

I recently enabled my 30-day free trial for guitarport online. It seems now that when I try to load tracks it tells me that there is an error and that I am not a subscriber. I definitely did not get my whole 30 days (its been closer to about a week) and was wondering how I could reactiate the trial. Thank you.

Can't update GuitarPort firmware!?

support@line6.com — Wed, 27 May 2009 03:54:27 GMT

I have no idea what's going on. I just bought the device today, got everything installed and got monkey updated, gearbox updated, but when I try to update the firmware from 2.05 to 2.07, I select it, click the button to update it, it downloads the update, says it installs it, dialogue box pops up telling me to close any recording programs (nothing is running anyways) and to disconnect the device for 5 seconds and reconnect it. So I disconnect for 5 or 6 seconds, connect it, and it says the update is complete. When the Updates tab reloads, it still shows that 2.05 is installed instead of 2.07. I've tried disconnecting the device, rebooting my computer, reconnecting and trying again, also tried rebooting the computer with the device left plugged in but none of that has worked. Help?

New tones

support@line6.com — Thu, 22 Oct 2009 17:59:43 GMT

Hey Line 6,

Not a big computer guy here. I love the old riffworks and I used it all the time. With the new version, there are super limited tones available within the program. I used the riffworks line 6 monkey to download all the tone plug-ins and I even bought the "Powerpack" for guitarport. I don't want to sit and fiddle with amps to try to reinvent the wheel. I liked the pre-fab tones and stomp boxes. I can't, for the life of me, figure out how to get that funcationality that I downloaded and purchased onto my riffworks program so thast I can access the stomp boxes and tones that I need to make my music. How do I get them?

John

Track Trouble

support@line6.com — Sat, 11 Apr 2009 21:49:15 GMT

Having trouble with the tracks they load and all but it's distorted or not up to normal speed and sound everything else loads fine any advice?

guitarport cancellation/refund

support@line6.com — Sun, 12 Jul 2009 15:09:13 GMT

ON FRIDAY I PURCHASED AN ANNUAL SUBSCRIPTION TO GUITAR PORT. I AM NOT SATISFIED THE PRODUCT OR SERVICE AND WOULD LIKE A FULL REFUND AND CANCELLATION FOR THE SERVICE. PLEASE CONTACT ME IMMEDIATELY.

JOSEPH CREEGAN

JJCREEGAN@AOL.COM

model pack tranfers

support@line6.com — Sun, 05 Apr 2009 03:57:41 GMT

Hi,
I own a guitarport and wish to obtain a license for the 3 model pack (Metal Shop, Collector Classics, and FX Junkie-)

However in the near future I'm going to purchase a podxt.So my question is "Can I transfer the triple model pack from the guitarport to the Podxt. or do I have to buy another licence for the podxt.
Thanks

Can't Load Guitatport Online Content

support@line6.com — Fri, 27 Mar 2009 23:51:31 GMT

I've purchased the GuitarPort onlime subscription recently using a POD XT Live only under Vista 64. I have Gearbox 3.7 installed. Gearbox works fine as an editor for my POD XT Live, but I can't seem to get it to work correctly with the Guitarport online service. I am able to access and download the Guitarport online lessons, tabs, etc and it saves it as a *.l6s file, , but whenever I try to load it into Gearbox, I keep getting a message that says "Cannot load track file - Error Code 80001019 Unrecognized File type". I tried this with all types of material (tabs, lessons, tones, etc) but I can't get it to work. What am I doing wrong?

Tony

Cannot load tracks after computer restore

support@line6.com — Sun, 18 Oct 2009 03:52:03 GMT

Gearbox will not load any saved tracks after I did a restore on my pc. My account and subscripton are active. This is the error message: Reason: (Code 80007106) Subscription no longer active.

Please help out!

Connection Error

support@line6.com — Sun, 05 Apr 2009 13:41:00 GMT

When I go online with "Gearbox" and try to download, I get an error saying my account is not working. Check the clock setting on my computer. It was out by a few days, back in time. I corrected it and I still can't access my account with my Gearbox and Guitarport.

Any Ideas?

Thanks,

Brent

I order an Upgrade for my Pod farm UX2 and haven't Received it

support@line6.com — Tue, 18 Aug 2009 22:53:26 GMT

I ordered an Upgrade to my Pod Farm UX2 a while ago and still haven't received it. I can't remember the name of the software upgrade, but it was suppose to compete the software that my Pod Farm didn't come stock with (amps, effects etc.) My order number is 127912. The order was placed on august 8, 2009. I got the impression that it would be delivered to my address. I didn't see how it was something that I could down load direct from your web site. Thank you for your time and assistance

Jay Gibrall

jay.gibrall@yahoo.com

.guitar port

support@line6.com — Tue, 08 Sep 2009 13:10:58 GMT

Hi, just updated a version of gear box on my old computer, got rejected saying this product is already registed. the serial no is 00107858.I am the original owner of this product and i am wanting to down load and rock on again,can you help me out. I think what is happing is that I had another user name and pass word that was linked to this serial no.

Cheers,

Jon.

HI WHAT IS MY MONTHLY RATE FOR GUITAR PORT ONLINE, JUST CHECKING BECAUSE I RARELY USE IT AND I HAVE A NEW CREDIT CARD NUMBER.

support@line6.com — Fri, 04 Sep 2009 17:35:06 GMT

WHAT IS MY MONTHLY RATE FOR GUITAR PORT ONLINE, JUST CHECKING BECAUSE I RARELY USE IT AND I HAVE A NEW CREDIT CARD NUMBER.

Zoom feature in tablature

support@line6.com — Sat, 02 May 2009 02:20:26 GMT

Why do some songs have a "zoom" feature in the tablature, and some don't. I'm 55, and my vision isn't what it used to be. I would really appreciate the ability to zoom every song. Some of the more complicated parts in a song, are hard to read the tab. Anyway, great software. I have been playing for 44 years, and I still love learning a new song.

why do they not show all the chords in tab on gear box

support@line6.com — Fri, 09 Oct 2009 00:05:27 GMT

i am new to gear box and i was wondering why they dont show you the chords in tab form for all the songs .i am learning and i dont know all the chords.is there some way to veiw the chords in tab any help greatly appreciated. thanks bob

i want to know the price

support@line6.com — Fri, 04 Sep 2009 15:40:41 GMT

i want to know the price of line6 pod floor board,

i am not sure of the model, i've attached the picture of that floor board,please let me know the price and send it to my mail id(billington_jerry2002@yahoomail.com)

Thank you

jerry

Can't get on line

support@line6.com — Thu, 10 Sep 2009 08:38:00 GMT

Hi guys, sent a email three days ago, have had a guitar port now for three years, had to up graded to new version of gear box, won't let me in, keeps saying its registed to another user bit its me so i cant get on line. Serial no is 000107858, user name is jchase70. Can you help me out here, haven't used this old computer for playing for a while, yeah, whats the go?

Cheers.

hi

support@line6.com — Wed, 12 Aug 2009 20:34:00 GMT

I'm leving in Canada I would like to know if I can get guitar Port online plus Line6 USB guitar interface the one with the special Bundle offer- 3 month of unlimited access for 29.95$, this a gift for my son.

Thanks

yvon

Can not download my purchase!

support@line6.com — Fri, 09 Oct 2009 13:12:52 GMT

Hello,

I bought online the Reason 4 tutorial. I want to download the windows version but it says error 403.

Please help me!!!

Kind regards,

Manuel

exdrummerx

Guitar Port Model Packs

support@line6.com — Tue, 20 Oct 2009 15:21:56 GMT

I purchased the 3 model packs that were on offer (Metal Shop, Collectors and FX Junkie) for my guitarport. Everything was going fine but when I tried to activate them, Monkey gave an error message saying that I don't have the correct asset installed when I have a Guitarport.