If you are receiving error messages, please perform the following checks:

Check 1: Verify that you have the correct GearBox software installed.
Check 2: Verify you have an active subscription.
Check 3: Verify there are no duplicate products registered in your Line 6 account.
Check 4: Verify you have the correct Line 6 hardware linked to your GPO subscription.
Check 5: Verify your connected Line 6 hardware is communicating with the Line 6 GPO servers.
Check 6: Correct any communication errors (verify installation and re-bind hardware).

Detailed instructions:

Tip:

Check 1: Verify that you have the correct GearBox software installed.

Important: Do not use GuitarPort software to access GuitarPort Online, because GuitarPort software has been replaced by GearBox software.  If you have Guitarport online software on your system, please remove it by using the add/remove programs feature (PC) or by dragging the program to the trash file (Mac).

Tip: you can run the helper utility Line 6 Monkey to check if you have the latest version of GearBox installed.

Check 2: Verify you have an active subscription.

You should see a page similar to:

If instead you see the page with "Try it Free" button at the bottom, then you are signed in as a line6.com user that has never had a GPO subscription -- or your GPO subscription was archived before March 2007 (and is no longer available). Please determine the correct line6.com user account that has your GPO subscription and sign in with that one before continuing.

If you just recently subscribed and are seeing the "Try it Free" page in the GearBox software, be sure to close and re-start the GearBox software.

On the Account Summary page under Account Info, the subscription State should be "Eval" or "Active".

If subscription State is "Inactive" then re-activate your subscription before continuing.

Check 3: Verify there are no duplicate products registered in your Line 6 account.

Look under MY REGISTERED GEAR near top of page. If you see any duplicate products, remove the duplicates.

If instead there are no Line 6 hardware devices shown, then you should register one now.

Check 4: Verify you have the correct Line 6 hardware linked to your GPO subscription.

How to do this: Navigate to GuitarPort Online Account Summary page (as in Check 2 above).

The Activated Hardware message should display your chosen Line 6 device.

If instead the Activated Hardware message is "No hardware device activated" then click "Add hardware device" before continuing.

If you own more than one Line 6 hardware product, verify that the model and serial number of your Line 6 hardware connected to your computer is the same as shown in the GuitarPort Online Account Summary page.

Check 5: Verify your connected Line 6 hardware is communicating with the Line 6 GPO servers.

How to do this: Navigate to GuitarPort Online Account Summary page (as above).

The Activated Hardware message should display your chosen Line 6 hardware device (as above).

If it also shows "Unverified Device" similar to the image below, then there is either a communication problem or you may have mis-typed the serial number during product registration (please double-check).

Check 6: Correct any communication errors.

Tip: a communication error can be caused by incorrect installation of the Line 6 hardware device on your computer or by a temporary communication failure between your Line 6 hardware device and the Line 6 GPO servers.

Try to "re-bind" your Line 6 hardware device: If you have verified proper installation of your Line 6 hardware and followed all other steps above, then it may be necessary to "re-bind" your Line 6 hardware to your GPO account to fix a temporary communication failure. Note: re-binding your Line 6 hardware is simply removing it from your GPO subscription and adding it back again.

Navigate to GuitarPort Online Account Summary page.

Under Account Info section, find the Activated Hardware and click the Change link.

On the following page, click Remove.

On the following page, select the Line 6 hardware again and click Submit.

You should see the message "Update successful".

Open GearBox software again and try to access your GuitarPort Online tracks.  Be sure to allow your Firewall and anti-virus software on your computer and router to allow contact with the Line 6 server.