Net Zero & Juno

There have been issues with NetZero HiSpeed and JunoSpeed which may not allow GuitarPort to access the internet. There should be an icon in your taskbar (down by the clock, in the lower right-hand corner), it looks a bit like a speedometer, Right-click this icon and disable JunoSpeed or NetZero HiSpeed.

Norton AntiVirus & Firewalls    

Unfortunately, there is an incompatability with the Norton Firewall and AntiVirus software in GuitarPort. GuitarPort has very stringent authentication methods in order to comply with our licensing agreements and these methods are detected by Norton Firewall. Norton Firewall then blocks the transmission. GuitarPort tracks are detected by Norton AntiVirus during download. These tracks are unrecognized file types to Norton and the data packets are wrapped with extra data or the extension is changed rendering the track useless to GuitarPort. If you are running Norton, you will NOT be able to connect to or download tracks from GuitarPort Online. In order to access GuitarPort Online, it will be necessary to disable your Norton software while connected to the Line 6 servers.

Download Accelerators    

Download Accelerators are incompatible with GuitarPort Online. Real Download and Download Accelerator are two examples of download accelerators that are not compatible with GuitarPort Online. Download accelerators will usually allow you to disable them for particular applications. Since GuitarPort uses Internet Explorer to download from the Internet, you need to disable the download accelerator for Internet Explorer in order to allow GuitarPort Online to work. If you want to be able to use the download accelerator when you're not running GuitarPort or accessing GuitarPort Online, you can. You'll need to disable the download accelerator for Internet Explorer before launching GuitarPort, and then you can re-enable it once you are finished using GearBox.

ISA-based USB ports may cause slow/unstable performance.

In most cases, you can buy a fairly inexpensive PCI bus USB board from one of several different vendors that will solve this problem caused by out-of-spec implementations.

AOL (automatic connection)

Currently, GuitarPort does not support automatic connections using AOL. Your best bet is to connect to AOL using the AOL software before you try and access the net with GearBox.